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Forum Discussion
Netgear Genie Version 2.4.38 Troubleshooting
Recently updated Genie desktop software (ver 2.4.38) on Mac (ver 10.13.6). Software will now show Network Map in continual scanning and not update devices. I have uninstalled and reinstalled and still no luck. I can open my brouser and access the router which shows the genie interface and it works correctly showing the network map devices. I think the latest software has a glitch in the update. I have attach a pic of what the network map shows after scanning for awhile.
21 Replies
I have exactly the same problem. After the last update of netgenie 2.4.38 on a Mac (MacOS High Siera 10.13.6) Netgear genie connects on the router in the Router Setting Tab, but the network displays exactly the same image as
Same here since download of 2.4.38 on OSX yesterday. Also get same result on work network.
Same problem reported in the more appropriate Genie App subforum section
Netgear Genie - Network Map fails
Devices disappeared from network map
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FWIWSame problem here on my MacOS systems, Genie (MacOS) 2.4.38 on both Yosemite and High Sierra. Regardless if connected to a network with a Netgear router (R9000 1.0.4.12) or a different network - where the Windows version does work like a charm.
Unlikely router firmware specific - as both the MacOS and the Windows Genie scan and discover the Network Map independent of a router!
@ChristineT again a longer standing issue, spreading all over the community.
Same issue running OS X 10.12.6 Sierra. No problem until downloading the latest version. No issue when monitoring my network from the Nighthawk iOS app version 2.2.6.16.
Firmware Version V1.0.9.34; MacOS High Sierra Version 10.13.6
The network mapping has also failed after recent updating. None of the chats I see to date address a true correction; has this been corrected?
Where can we find the previous version of netGenie for MacOS which worked fine???
Support please upload somewhere the previous version...
IMPORTANT: I just had Geek Squad come out to my house to help me recover from this latest debacle of an update and the verdict is that the old Netgear Genie app is gone and the web portal is disabled for all intents and purposes. Apparently Netgear has transitioned to ONLY being controlled by the nighthawk app that is only supported on phones and tablets and no one told us. And even once GS and I figured that out, we still had issues trying to get everything back up and running. I'm REALLY not happy with the unprofessional approach to this transition in the guise of a 'firmware' update.
LALB wrote:
... the verdict is that the old Netgear Genie app is gone and the web portal is disabled for all intents and purposes.
Can't follow - the router based Web Genie does remain available, and so are the Windows and macOS Genie Apps. Nothing blocked or locked.
LALB wrote:
Apparently Netgear has transitioned to ONLY being controlled by the nighthawk app that is only supported on phones and tablets and no one told us.
Device Web UI remains workable of course, and so does the non-iOS/non-Android Apps.
LALB wrote:
And even once GS and I figured that out, we still had issues trying to get everything back up and running. I'm REALLY not happy with the unprofessional approach to this transition in the guise of a 'firmware' update.
A key problem is that the macOS and Windows Genie behave different than the App based Genie on iOS and Android - core features of the macOS and Windows Genie are locating devices on a network without a Netgear router at all, and don't allow a remote access Network Map. The Genie for Android and iOS are ways ahead indeed. Granted: The macOS and Windows Genie can act as Air Print "gateways", the mobile Apps can't.
Afraid, I can't follow your or the GS argumentation and information provided.
