Orbi WiFi 7 RBE973
Reply

Nighthawk App Access Control Not Working (App Version 2.11.0.11)

rpmurph8300
Apprentice

Nighthawk App Access Control Not Working (App Version 2.11.0.11)

It seems there may be an issue with the latest release of the Netgear Nighthawk App for iOS or maybe the netgear APIs. Along with getting a Device Offline - CDIL-API-FAIL after rebooting, I am noticing that the when disabling access to a wifi attached device the router is not getting the command even though the app shows its disabled. The app version is 2.11.0.11.

Message 1 of 4
DarrenM
Sr. NETGEAR Moderator

Re: Nighthawk App Access Control Not Working (App Version 2.11.0.11)

I am looking into this issue.


DarrenM

Message 2 of 4
DarrenM
Sr. NETGEAR Moderator

Re: Nighthawk App Access Control Not Working (App Version 2.11.0.11)

We have a bug capture built into the nighthawk app. What you need to do is replicate the issue you are having and when you see the error message in the app shake your phone side to side this should pop up a tool to allow you to report the issue and it will capture what is happening.

 

DarrenM

Message 3 of 4
rpmurph8300
Apprentice

Re: Nighthawk App Access Control Not Working (App Version 2.11.0.11)

I did that twice over the weekend so hopefully that will help speed up the fix for this

Message 4 of 4
Top Contributors
Discussion stats
  • 3 replies
  • 2228 views
  • 0 kudos
  • 2 in conversation
Announcements

Orbi 770 Series