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Nighthawk App no longer functioning
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Hi,
I received an email last week from Netgear Security that new firmware was available, however, the Nighthawk app on my IPhone keeps saying that it either cannot find the router or that WiFi is not detected, yet all our devices are connected to the router. (Note: I just switched from Iphone 6 to Iphone SE; the app was working fine until recently so I'm not sure if there's an issue with the new phone).
I've followed the troubleshooting advice from the app itself. I've also deleted and re-installed the app; I've rebooted the router too. I also tried accessing the router via its IP address or routerlogin.net but no luck. I also tried different browsers. And I tried searching the community for something relevant.
I spoke with a support rep last Thursday but he couldn't isolate the issue. During the call, he checked with his colleagues who advised him that there were no issues with the app. I stopped short of giving him remote access to my laptop as I wasn't confortable with that.
I was hoping someone may have some advice or point me in the right direction to solve this issue.
Thanks!
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I'm glad it worked. For what it's worth I made a comment about the app issue which still doesn't work for me and got an email from support. I made it clear they wouldn't have remote access in my response. Haven't heard back in two weeks now. You might want to run a security scan if you gave them access.
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Re: Nighthawk App no longer functioning
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Re: Nighthawk App no longer functioning
Thank you for your reply @Ralac71
.
Part of my problem is that I cannot access the router from my laptop (either by using the IP address given or via routerlogin.net). I follow the instructions to download the update but here's the message:
This site can’t be reached
192.168.1.1 took too long to respond.
Is there anyway to get around this?
I'm not tech savvy but I was able to download updates in the past without much difficulty.
Thanks again.
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Re: Nighthawk App no longer functioning
Hello Gabe019,
You may want to try a factory reset on the router and run through the setup assistant again using the Nighthawk app.
Christian
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Re: Nighthawk App no longer functioning
@Gabe019 wrote:Thank you for your reply @Ralac71
.
Part of my problem is that I cannot access the router from my laptop (either by using the IP address given or via routerlogin.net). I follow the instructions to download the update but here's the message:
This site can’t be reached
192.168.1.1 took too long to respond.
Is there anyway to get around this?
I'm not tech savvy but I was able to download updates in the past without much difficulty.
Thanks again.
What modem do you have?
Try manually downloading the firmware for the router.
Then disconnect the router from the modem and reboot the router.
then open a command prompt on a windows 10 device (thats connected to the router). type ipconfig
the default ip address should be the address for the router.
use that to access the router
Once you've access it, you can manually install the firmware to the router. I'd recommend doing over a hardwired connection for best results. In my experience, when we get corrupt firmware issues, it tends to be from when its updated using the app or over wireless.
https://kb.netgear.com/23960/How-do-I-manually-update-the-firmware-on-my-NETGEAR-router
It also seems that the R7000 shows the the 1.0.9.88 as the current firmware for the app for a lot of people (from what I've seen). Not sure which version you're currently on.
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Re: Nighthawk App no longer functioning
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Re: Nighthawk App no longer functioning
Thank you all for the replies . @Ralac71 @plemans @Christian_R
I was able to get into the router via ethernet and it seems to have the most current firmware already installed.
I did notice that the router was in AP mode so I changed it to router mode. Not sure how it went to AP mode on its own though.
The Nighthawk app (version 2.7.2.19) on my phone is working too.
Now...my printer is on the fritz but that's for another forum
Thanks again!
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I'm glad it worked. For what it's worth I made a comment about the app issue which still doesn't work for me and got an email from support. I made it clear they wouldn't have remote access in my response. Haven't heard back in two weeks now. You might want to run a security scan if you gave them access.
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