NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

mharrod's avatar
mharrod
Aspirant
Apr 30, 2020

Nighthawk app device manager

I have an R9000 that I use the Nighthawk app to manager. When you go to the Device Manager, it shows the same connections multiple times. Been that was for the last several app and router software/firmware versions. Any help appreciated. Firmware is 1.0.5.14 and app version is 2.5.0.47. I attached a pic of what the device manager looks like.

4 Replies

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Apr 30, 2020

    Hello mharrod, 

     

    May you try reinstalling the Nighthawk app and factory resetting the router. A successful factory reset on the router will prompt you to run through the setup assistant again. 

     

    Christian 

    • mharrod's avatar
      mharrod
      Aspirant
      Apr 30, 2020
      I’ve tried that several times. I also have two Netgear extenders which I forgot to add to the original post. I have reset them both as well.
      • Christian_R's avatar
        Christian_R
        NETGEAR Employee Retired
        May 01, 2020

        Hi mharrod, 

         

        Thanks for confirming. I'd like for our support team to reach out to you for further assistance. If you wish to be contacted, please send me a private message with your contact info.

         

        Christian