Nighthawk app login failure

[BroadRun]

The Nighthawk app on my iPhone iOS 16 opens with a login page. It does not accept my password. Remember Me is turned on. Router is RAXE300. No trouble logging in with routerlogin.net. I turned on Armor earlier in the day using the Nighthawk app. Later in the day Nighthawk app started showing the login page and would not take my password. Note that the password used successfully with routerlogin.net does not work with the Nighthawk app. The Nighthawk app updated on my iPhone a couple of times over the last several days.

[michaelkenward]

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@BroadRun wrote:

The Nighthawk app on my iPhone iOS 16 opens with a login page.

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Is the iPhone set to use WiFi Private IP address and a random Mac address?

NETGEAR Mobile Applications and Apple Devices FAQ - NETGEAR Communities

[BroadRun]

I don't know about random MAC addresses. I thought they were hardwired in, I can't see your message so I can't be more specific without closing this window and starting over. However, that other thing is also unknown to me. My guess is that the answer to your two questions is no. The Nighthawk app version is 2.23.0.67. I also installed Bitdefender before the Nighthawk app started failing. I noticed today the legend "VPN" popup before the "LTE" legend while I was out of WiFi range.

[bstanton]

I have the same issue. Not sure what the problem is. Think it's the app and it needs to be updated. You would think they would have a technician reviewing these post or routinely monitoring a "network system" for network errors. 

[michaelkenward]

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@BroadRun wrote:

I don't know about random MAC addresses. I thought they were hardwired in

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See the link I provided.

NETGEAR Mobile Applications and Apple Devices FAQ - NETGEAR Communities

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However, that other thing is also unknown to me.

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Not sure what that refers to. The link covers the issues.

[BroadRun]

Here is a list of my devices:

Nighthawk AC1900 WiFi Access Point for Amazon (EX7000 (Amazon))
ProSAFE 5 Port Gigabit Switch (GS105v5)
Nighthawk AXE7800 Tri-band RAXE300 WiFi 6E Router (RAXE300)
Nighthawk 2.5Gbps Cable Modem with Voice (CM2050V)
AX1800 4-Stream WiFi Mesh Extender (EAX20)

I turned off the iPhone features indicated in the trouble shooting reply. Nothing changed. The Nighthawk app does not accept my password. I used the TRS buttons on the router and AC1900 to connect them together. Then used the web interface on the 

AC1900 to set it up and register it. All this stuff is working so I have little interest in getting the Nighthawk app working again. I found a "solution" in another discussion topic. The solution is to reset everything back to factory and start over. I am not going to do that. To much trouble for little benefit. There is no indication that I won't have to do this again.

[BroadRun]

Nighthawk app is still not working on my iOS devices. It does work on my Samsung A7 Android. On iOS the opening screen shows the app trying to connect to my router. At the bottom of this window is the legend, "Trouble connecting? Try a new system setup." After a period of time the app switches to a login window. The same login I use on the Samsung and to login to the router via the web interface does not work on iOS. 

I followed the link noted in one of the replies to the original post. I found and turned off the indicated iOS security setting. That changed nothing. iOS warned that turning off that setting was dangerous. I turned it back on. 

I am not going to "Try a new system setup." There is nothing wrong with my current system setup. It is the iOS Nighthawk app that is the issue. Everything, including Armor, is working great. I installed a new mesh extender successfully using the TRS buttons and web interface. I did not need Nighthawk.

I tried the "bug report" proceedure where ykou shake the iPhone to cause a bug report window to open. Nothing happens. So no bug report.

I've tried the chat on the Netgear web site. Since Nighthawk is not a "product" or "subcription" I could not get anything into chat. The robot could not parse my questions or statements. At one point I saw that I was the next person in line so I waited and waited and ... 

So how do I get attention to this Nighthawk bug?

[FURRYe38]

Turn off all items accept the modem and RAXE router. Then try this with the NH app on the iphone with WiFi private IP address disabled and factory reset the RAXE router:

https://community.netgear.com/t5/Nighthawk-App/Nighthawk-app-not-connecting-but-Wi-Fi-works-gt-Try-T...

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@BroadRun wrote:

The Nighthawk app on my iPhone iOS 16 opens with a login page. It does not accept my password. Remember Me is turned on. Router is RAXE300. No trouble logging in with routerlogin.net. I turned on Armor earlier in the day using the Nighthawk app. Later in the day Nighthawk app started showing the login page and would not take my password. Note that the password used successfully with routerlogin.net does not work with the Nighthawk app. The Nighthawk app updated on my iPhone a couple of times over the last several days.

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