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Nighthawk app missing remote management, speed test, and blank device names

nldl8485
Tutor

Nighthawk app missing remote management, speed test, and blank device names

I am running Nighthawk app version 2.8.1.0 (this version was loaded from the apple app store tonight).  I do not have speed test functionality, I cannot enable remote management because it does not exist in my app, and I am having an issue with device names coming up blank.  Anyone else out there experiencing the same with the Nighthawk app?  I put in a call to Netgear support and actually spoke to someone who then transferred me to the "expert" support team.  I waited for 1 hr 15 min and then the call was dropped.  Go figure!

 

My router:  C7000v2.

Internet:  xfinity

 

 

Message 1 of 21
Christian_R
NETGEAR Employee Retired

Re: Nighthawk app missing remote management, speed test, and blank device names

Hi nldl8485,

 

May you send me a private message with your case number(s) and email address. I'd like to assist with our support team following up with you.

 

Christian 

Message 2 of 21
nldl8485
Tutor

Re: Nighthawk app missing remote management, speed test, and blank device names

Case 44123009
 

Message 3 of 21
Christian_R
NETGEAR Employee Retired

Re: Nighthawk app missing remote management, speed test, and blank device names

nldl8485,

 

Thanks for the info. We recently release version 2.8.2.0 for the Nighthawk app (iOS). May you reinstall and let me know if your issue persists.

 

Christian 

Message 4 of 21
nldl8485
Tutor

Re: Nighthawk app missing remote management, speed test, and blank device names

I see that my nighthawk app was upgraded to 2.8.2.0. However, i still do not see remote management or speed test functionality.
Message 5 of 21
Christian_R
NETGEAR Employee Retired

Re: Nighthawk app missing remote management, speed test, and blank device names

Hi nldl8485,

 

I have sent you a private message. 

 

Christian 

Message 6 of 21
whoisbotsman
Initiate

Re: Nighthawk app missing remote management, speed test, and blank device names

Same here! Android app version 2.9.6.1513, Speed Test and Remote Management tiles missing! They were there yesterday before I updated... 

Model: C7000-1AZNAS|Nighthawk AC1900 WiFi Cable Modem Router
Message 7 of 21
Kampmann
Initiate

Re: Nighthawk app missing remote management, speed test, and blank device names

I’m having same issue. Updated app to current app. Can’t speed test. Remote login.
Message 8 of 21

Re: Nighthawk app missing remote management, speed test, and blank device names

Hi. A couple weeks ago I had a speed test tile. Then it has disappeared, I can’t check my speed on my r7000 nighthawk app. How can I get the tile back?
Message 9 of 21

Re: Nighthawk app missing remote management, speed test, and blank device names

Speed check tile disappeared. How do get it back?
Message 10 of 21

Re: Nighthawk app missing remote management, speed test, and blank device names


@Jimmy-Nicholson wrote:
Hi. A couple weeks ago I had a speed test tile. Then it has disappeared, I can’t check my speed on my r7000 nighthawk app. How can I get the tile back?

Where was this "tile"?

 

On a phone? A PC? In a mobile app?

 

There are many ways of running speed tests. The easiest is to go here:

 

www.speedtest.net

 

 

Just another user with a set of boilerplate macros.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 11 of 21
christoff
Initiate

Re: Nighthawk app missing remote management, speed test, and blank device names

I am also missing the speed test tile, has this been removed with the latest update?

Message 12 of 21

Re: Nighthawk app missing remote management, speed test, and blank device names


@christoff wrote:

I am also missing the speed test tile, has this been removed with the latest update?


No.

 

Screenshot_20221125-150215_Nighthawk.jpg

 

But it depends on what you are talking about. The Android app?

 

What device? A Netgear router of some sort? What firmware?

 

 

 

 

Just another user with a set of boilerplate macros.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 13 of 21

Re: Nighthawk app missing remote management, speed test, and blank device names

My speed test tile also disappeared about a week ago. I have deleted the app and reinstalled and i still do not have a speed test tile. Someone please help. It was the only way I could determine if my Wi-Fi was lagging
Message 14 of 21

Re: Nighthawk app missing remote management, speed test, and blank device names

Orion.beltstar@gmail.com
Message 15 of 21
nighthawkuser42
Initiate

Re: Nighthawk app missing remote management, speed test, and blank device names

Using iOS Netgear Nighthawk app version 2.21.0.332.  Same issue, the Speed Test tile is not visible or accessible with the latest update. 

 

Only see:
- Device Manager

- WiFi Settings

- Guest WiFi

- Traffic Meter

 

Hardware Version: XR500

Router Firmware Version: V2.3.2.134

Message 16 of 21
LethalHogue33
Initiate

Re: Nighthawk app missing remote management, speed test, and blank device names

My speed test tile is missing as well i noticed it a few days ago. I called and they told me it’s because my router security service was up and needs to be renewed and that it was a perk of that service. Also to renew it was like 200 bucks for 3 years or like 2800 for lifetime or something crazy like that. Yep I laughed and hung up.

XR500
V2.3.2.134
Message 17 of 21
christoff
Initiate

Re: Nighthawk app missing remote management, speed test, and blank device names

Well that also probably explains why mine is missing then. Really it should be a standard feature when you can just hit up an online speed test for free 😂 it was just nice to be able to do it from the router itself.
Message 18 of 21

Re: Nighthawk app missing remote management, speed test, and blank device names


@LethalHogue33 wrote:
I called and they told me it’s because my router security service was up and needs to be renewed and that it was a perk of that service.



Doesn't make sense.

 

Speedtest has nothing to do with "security service", whatever that means.

 

This is what you should see.

 

Screenshot_20221125-150215_Nighthawk.jpg

 

 


Also to renew it was like 200 bucks for 3 years or like 2800 for lifetime or something crazy like that. Yep I laughed and hung up.

XR500
V2.3.2.134

That is worrying.

 

Who did you call? If it was a number you found on the Internet, there is a high probably that you are yet another victim of a widespread scam, and that the people you talked to had nothing to do with Netgear.

 

By the way, the XR500 has its own support zone, manned by people who understand how those routers work.

 

This may be an app issue, but that is tied closely to the firmware.

 

You might get extra help here:

 

Nighthawk Pro Gaming Routers - NETGEAR Communities

 

 

 

Just another user with a set of boilerplate macros.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 19 of 21

Re: Nighthawk app missing remote management, speed test, and blank device names


@nighthawkuser42 wrote:

Using iOS Netgear Nighthawk app version 2.21.0.332.  Same issue, the Speed Test tile is not visible or accessible with the latest update. 

 

Uh oh. The red flag there is iOS.

 

Are all of these reports from people on iOS?

 

If so, it looks like Netgear's attempts to fix problems that afflicted users of the previous Android version may have broken things for people on iOS.

 

This is  standard pattern for Netgear. At any time, one of the versions appears to have problems. They rarely manage to get both Android and iOS apps working satisfactorily at the same time.

 

Did you notice that the first message in this conversation is from February last year? These  bugs have a habit of coming back to life.

 

Please report the problem to the app team. Does iOS support  the same "shake and report" feature that comes with the Android app?

 

 

 

Just another user with a set of boilerplate macros.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 20 of 21
nighthawkuser42
Initiate

Re: Nighthawk app missing remote management, speed test, and blank device names

Shake ‘n’ bake baby, iOS supports the tantrum feature too 😂. I’ve reported, hopefully they’ll fix soon.
Message 21 of 21
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