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Nighthawk app same "firmware not updated" when it is the correct version
I am unable to connect although I have the correct firmware version. Probably an App issue but they need to get this fixed.
Hi JoeM11,
Thanks for confirming. Your device's firmware is up to date and you should be good to go. I'll have the info forwarded to our App Team to look into the Nighthawk app and request for any changes needed.
Regards,
Christian
JoeM11 wrote:
Model C7800
Firmware: v3.01.43
App: 2.8.5.16
Cable devices, modems and modem/routers, are mostly beyond your control. Or Netgear's come to that. Only your ISP can update your firmware:
So it is a real puzzle if an app throws up a message like that.
This is still not working....please update your App and fix the issue
JoeM11 wrote:
This is still not working....please update your App and fix the issue
What is not working?
What does "am unable to connect" mean? Is that the problem?
Is it logging into the modem router with the Nighthawk app? Android? iOS?
- iOS...cannot use the App...when “detecting” it then says Firmware out of date although the firmware is up to date...confirmed several times...so it must be a defect in the App that they need to fix.
I think you'll find that there are quite a few bugs in the latest iOS app, as has been mentioned here quite a bit in recent weeks, if not longer.
Here's a taster:
Search - NETGEAR Communities – iOS nighthawk app
Sort by date. Not a pretty sight.
You have added a new bug. Unlike the issue you see, which seems to be mostly cosmetic, some of the bugs really do hinder the operation of the iOS app. You just have something annoying that does not make sense. (The app should never report firmware issues for cable modems, unlike DSL modems, because it can't do anything about them.)
Christian_R has already told you that they have passed on your report. Don't hold your breath waiting for action. The update process seems to take time.
Thank you for the confirmation. You should be fine to go now that your device's firmware is up to date. I'll share the info to our App Team, who will investigate the Nighthawk app and make any necessary modifications.
- The app tells me to use routers login.net to update firmware, but there is no way to do so.
Scopinj wrote:
The app tells me to use routers login.net to update firmware, but there is no way to do so.If this is a cable modem/router, the C7800 in your footer, the app is talking rubbish. This is a well known bug in the app.
Please read the first of several messages that explain what is going on:
Re: Nighthawk app same "firmware not updated" when... - NETGEAR Communities
One year on and still no sign of a fix.
