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Forum Discussion

amberflamber's avatar
amberflamber
Aspirant
Nov 27, 2017

Unable to get in touch with support over faulty router! How hard is it????

Hello, 

I have a 6 month old d7000 that has a mjor fault with the 2.4ghz network. It stops communicating with the devices using that frequency and then will not let the devices reconnect, saying either the password is incorrect or it just cant communicate.  The only way to solve this is to reboot the modem and its happening more and more frequently and it is impossible to get a hold of anyone via the so called support line in Australia. I am calling 1300 361 254, most of the time as soon as I select technical support its just silence, or if I am lucky enough to get past that point it cuts me off before I can speak to anyone!  Can a rep on here or anyone else provide me with a number where I can actually talk to someone about getting a replacement?????

Genie

3 Replies

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Nov 28, 2017

    Before you ditch the modem, have you checked that it has the latest firmware? Have you reset it to factory settings?

     

    Maybe the modem just needs sorting out.

     

    There is a manual for the D7000 somewhere at the end of this link:

     

    >>> D7000 | Product | Support | NETGEAR <<<

    • amberflamber's avatar
      amberflamber
      Aspirant
      Nov 28, 2017
      Factory reset, update firmware, roll back firmware, change wifi channels, you name it, I have tried it. It's a fault. After trying for 3 days, I finally got through and after doing trouble shooting with two different people, doing all the things I had already done, a RMA has been issued. Honestly, it should not have been this difficult to contact support though, especially them trying to tell me I need to pay to trouble shoot a fault on a 6 month on router... But never mind... We got there in the end...