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“We can’t find your router” message in Nighthawk app- AC1000
The Nighthawk app keeps losing connection with my router. I am trying to check for firmware updates thru the app and can’t check since it can’t find the router. My device is connected to my router and I even get internet. Performed a factory reset on the router and was able to get it set up in Nighthawk but shortly after, Nighthawk showed it couldn’t find it again
If you're on iOS, make sure icloud relay and private mac/ip address options are disabled. They can cause issues with the app
15 Replies
1. what router do you have? AC1000 is a speed, not a model?
2. what modem/gateway do you have?
3. Have you tried manually updating it? I'd recommend doing so over a hardwired connection.
https://kb.netgear.com/23960/How-do-I-manually-update-the-firmware-on-my-NETGEAR-router
- Hi. Thanks for your response:
Model Number is R6080
Modem - use an ARRIS SB6183
Haven’t tried what you have suggestedWhat firmware version are you on?
You can find the firmware versions and the manual here to update
https://www.netgear.com/support/product/R6080.aspx
Mike1567 wrote:
The Nighthawk app keeps losing connection with my router.Which app? Android or iOS?
- App on ios 15.5
- Also, I was able to get it to check for firmware updates when I reset the router and started the nighthawk process over again but now the nighthawk app is not finding the router again when I try to use it
I'm not the biggest fan of the app. I'd try logging in through the browser and checking. then you can compare your firmware version to the one on the support site and see if you're actually out of date
