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“We can’t find your router” message in Nighthawk app- AC1000

Mike1567
Guide

“We can’t find your router” message in Nighthawk app- AC1000

The Nighthawk app keeps losing connection with my router. I am trying to check for firmware updates thru the app and can’t check since it can’t find the router. My device is connected to my router and I even get internet. Performed a factory reset on the router and was able to get it set up in Nighthawk but shortly after, Nighthawk showed it couldn’t find it again
Message 1 of 16

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plemans
Guru

Re: “We can’t find your router” message in Nighthawk app- AC1000

If you're on iOS, make sure icloud relay and private mac/ip address options are disabled. They can cause issues with the app

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
1.4gig download/50mbps upload
We’re members of the public helping out on our own time.

View solution in original post

Message 12 of 16

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plemans
Guru

Re: “We can’t find your router” message in Nighthawk app- AC1000

1. what router do you have? AC1000 is a speed, not a model? 

2. what modem/gateway do you have? 

3. Have you tried manually updating it? I'd recommend doing so over a hardwired connection. 

https://kb.netgear.com/23960/How-do-I-manually-update-the-firmware-on-my-NETGEAR-router

 

 

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
1.4gig download/50mbps upload
We’re members of the public helping out on our own time.
Message 2 of 16
Mike1567
Guide

Re: “We can’t find your router” message in Nighthawk app- AC1000

Hi. Thanks for your response:

Model Number is R6080
Modem - use an ARRIS SB6183

Haven’t tried what you have suggested
Message 3 of 16

Re: “We can’t find your router” message in Nighthawk app- AC1000


@Mike1567 wrote:
The Nighthawk app keeps losing connection with my router.

Which app? Android or iOS?

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 4 of 16
Mike1567
Guide

Re: “We can’t find your router” message in Nighthawk app- AC1000

App on ios 15.5
Message 5 of 16
plemans
Guru

Re: “We can’t find your router” message in Nighthawk app- AC1000

What firmware version are you on? 

You can find the firmware versions and the manual here to update

https://www.netgear.com/support/product/R6080.aspx

 

 

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
1.4gig download/50mbps upload
We’re members of the public helping out on our own time.
Message 6 of 16
Mike1567
Guide

Re: “We can’t find your router” message in Nighthawk app- AC1000

Also, I was able to get it to check for firmware updates when I reset the router and started the nighthawk process over again but now the nighthawk app is not finding the router again when I try to use it
Message 7 of 16
plemans
Guru

Re: “We can’t find your router” message in Nighthawk app- AC1000

I'm not the biggest fan of the app. I'd try logging in through the browser and checking. then you can compare your firmware version to the one on the support site and see if you're actually out of date

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
1.4gig download/50mbps upload
We’re members of the public helping out on our own time.
Message 8 of 16
Mike1567
Guide

Re: “We can’t find your router” message in Nighthawk app- AC1000

I was able to update it (look at last reply). The issue now is the nighthawk is again having issues finding the router
Message 9 of 16

Re: “We can’t find your router” message in Nighthawk app- AC1000


@plemans wrote:

I'm not the biggest fan of the app.

 


You are not alone.

 

Throw in the iOS factor and it is even nastier.

 

Apple goes out of its way to frustrate users. Somewhere around here there is a message that details how iOS devices play around with users.

 

 

 

 

 

 

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 10 of 16
Mike1567
Guide

Re: “We can’t find your router” message in Nighthawk app- AC1000

Ok. Yeah, I guess I have to do that. Would like to use the app though and wish there was a solution to this
Message 11 of 16
plemans
Guru

Re: “We can’t find your router” message in Nighthawk app- AC1000

If you're on iOS, make sure icloud relay and private mac/ip address options are disabled. They can cause issues with the app

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
1.4gig download/50mbps upload
We’re members of the public helping out on our own time.
Message 12 of 16
Mike1567
Guide

Re: “We can’t find your router” message in Nighthawk app- AC1000

Interesting… Where do you find this setting on the iPhone ?
Message 13 of 16
Mike1567
Guide

Re: “We can’t find your router” message in Nighthawk app- AC1000

This solved the issue! Thank you
Message 14 of 16
plemans
Guru

Re: “We can’t find your router” message in Nighthawk app- AC1000

Glad that woked!

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
1.4gig download/50mbps upload
We’re members of the public helping out on our own time.
Message 15 of 16

Re: “We can’t find your router” message in Nighthawk app- AC1000

Good thing that @plemans has a better memory than I do.

 

I'd still like to track down the detailed post that explains this issue in detail. Then we could throw it at the many people who turn up here with this problem.

 

Hard to know who to blame. Is it Apple for its usual industry hostile tactics? (See USB-C connectors.) Or Netgear for not keeping up with sensible security measures?

 

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 16 of 16
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