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login not working

When I try to log into the Nighthawk app there is a message "no internet connection" while I do have it

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NETGEAR Moderator

Re: login not working

Hi Thignlansbergen,

 

May you reinstall the Nighthawk app and ensure that you're connected to your network.

 

Christian 

Message 2 of 6
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Re: login not working

Hi Christian,

I have tried with my work and home wifi and 4g. i also reinstalled the app but it doesn't work. When I tried tot login om de website I works

Thijn
Message 3 of 6
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NETGEAR Moderator

Re: login not working

May you provide a screenshot of the error on the Nighthawk app for me to check further. 

 

Thanks,

Christian 

Message 4 of 6
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Re: login not working

Thanks for your answere
Message 5 of 6
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NETGEAR Moderator

Re: login not working

Thijnlansbergen,

 

Thanks for the screenshot. May you send me a private message with the info below for me to check further. 

 

Email:

Serial Number:

Router Model:

Router Firmware Version:

 

Thanks,

Christian 

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