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not being able to disable devices through the nighthawk app

naldo29
Aspirant

not being able to disable devices through the nighthawk app

Basically before, i was able to see the toggle option, and now its just gone out of no where.3D13F9A0-FA9C-4CA6-9D52-508A7A0B0EEE.png

Model: R6700|Nighthawk AC1750 Smart WiFi Router
Message 1 of 10
naldo29
Aspirant

Re: not being able to disable devices through the nighthawk app

bump

Message 2 of 10

Re: not being able to disable devices through the nighthawk app

Too little detail for anyone to provide an informed reply.

 

Among other possible questions:

 

Which Nighthawk app? (iOS or Android?)

 

Which app version?

 

Firmware version on the R6700? (Firmware and app features are linked.)

 

Connected how? (Local wifi? Anywhere Access?)

 

 

 

Just another user with a set of boilerplate macros.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 3 of 10
naldo29
Aspirant

Re: not being able to disable devices through the nighthawk app

sorry i just didnt know what info to give.

Which Nighthawk app? (iOS or Android?)

IOS

Which app version?

2.10.0.16

Firmware version on the R6700? (Firmware and app features are linked.)

v.1.0.4.106_10.0.80

Connected how? (Local wifi? Anywhere Access?)
connected locally

Message 4 of 10
naldo29
Aspirant

Re: not being able to disable devices through the nighthawk app

Sorry i just didnt know what to give.

 

Which Nighthawk app? (iOS or Android?)

IOS

Which app version?

2.10.0.16

Firmware version on the R6700? (Firmware and app features are linked.)

v1.0.4.106_10.0.80

Connected how? (Local wifi? Anywhere Access?)

Local but ive tested it with both

Message 5 of 10

Re: not being able to disable devices through the nighthawk app


@naldo29 wrote:

Connected how? (Local wifi? Anywhere Access?)

 


You have to have the right firmware on a device for features to work in the NIghthawk app.

 


@naldo29 wrote:

Firmware version on the R6700? (Firmware and app features are linked.)

v1.0.4.106_10.0.80

That's not firmware for the original R6700.

 

Is there a "V" number after the R6700 on the label?

 

 

Just another user with a set of boilerplate macros.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 6 of 10
naldo29
Aspirant

Re: not being able to disable devices through the nighthawk app

Yes v3 but it didnt let me pick that model in the "model" section

Message 7 of 10

Re: not being able to disable devices through the nighthawk app


@naldo29 wrote:

Yes v3 but it didnt let me pick that model in the "model" section


Poor attention to detail at the Netgear end. That drop-down database is hopeless.

 

The V number is best included in the text, especially when talking about firmware.

 

The iOS app has caused some grief in recent versions. But you don't seem to have the latest version, 2.10.5.17.

 

Have you tried the usual "remove then reinstall" trick? It is something that Netgear's minders suggest even though there is never any explanation as to what is going on.

 

 

 

 

Just another user with a set of boilerplate macros.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 8 of 10
naldo29
Aspirant

Re: not being able to disable devices through the nighthawk app

I just updated to the latest but I'm still having the same problem. On locally and on access anywhere
Message 9 of 10
naldo29
Aspirant

Re: not being able to disable devices through the nighthawk app

And yes I've already tried to reinstall and uninstall the app.
Message 10 of 10
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