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mmoorhead's avatar
mmoorhead
Aspirant
May 23, 2022

Sonos roam compatability

My sonos roam will not connect with my MR60 mesh system. I see someone else had the same problem, solved it but used too complicated abbreviations. I cannot understand the fisx, nor where to go on my nighthawk app to chance settings. Any help would be appreciated

3 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    May 23, 2022

    1. what sonos do you have? 
    2. what firmware is on the MR? 

    3. what modem/gateway is the router connected to? 

    4. What actual issue are you having with details? not roaming doesn't tell us much. 

    • mmoorhead's avatar
      mmoorhead
      Aspirant
      May 23, 2022

      Have sonos ROAM. Name of the speaker sold by Sonos. https://www.sonos.com/en-us/shop/roam

       

      Dont know what you mean by firmware and what MR means

       

      My router is a Nighthawk Mesh WIFI 6 router MR60 purchased at Costco

       

      Modem is a supplied by Internet supplier Spectrum

       

      Problem is getting SONOS Roam connected to the Sonos app so it can be used with the rest of my sonos system

       - followed directions and it showed up temporarily on my system list, but showed "disabled", Sonos says to turn off and turn on device, then it disappeared

       - I did a factory reset on the SONOS Roam and that did not fix it

       

       

      Thanks in advance for your help!

       

       

       

       

      • plemans's avatar
        plemans
        Guru - Experienced User
        May 23, 2022
        mmoorhead wrote:

        Have sonos ROAM. Name of the speaker sold by Sonos. https://www.sonos.com/en-us/shop/roam

         

        Dont know what you mean by firmware---when you log into the MR60, you can find the firmware either in the app or through the browser.  and what MR means---MR is the MR60. 

         

        My router is a Nighthawk Mesh WIFI 6 router MR60 purchased at Costco

         

        Modem is a supplied by Internet supplier Spectrum---which one is it? 

         

        Problem is getting SONOS Roam connected to the Sonos app so it can be used with the rest of my sonos system

         - followed directions and it showed up temporarily on my system list, but showed "disabled", Sonos says to turn off and turn on device, then it disappeared

         - I did a factory reset on the SONOS Roam and that did not fix it

        ---sonos devices are notorious for not working well with mesh systems. I think the MR60 just added compatibility for separating out the networks for the 2.4ghz and the 5ghz. You might try that and make sure the phone is on the 2.4ghz for setup. 

         

        Thanks in advance for your help!