NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Kundtz
Sep 30, 2018Aspirant
EX2700/N300 wifi extender isn't doing the job.
The problem was that NETFLIX on my iPAD keeps losing connectivity when being used in the basement. The VERIZON router is upstairs. I thought that the NETGEAR EX2700 would be the solution. I placed th...
StephenB
Oct 02, 2018Guru - Experienced User
It's possible that you need a 5G (dual band or triband) router to get the speed you need.
Can you try speedtest.net when you are on the extender network?
Kundtz
Oct 02, 2018Aspirant
Here is speedtest.net below.
Sounds like you would recommend a dual band extender so that I could extend the 5ghz band, correct?
I have no problem returning this and getting a different model.
Thanks for your post!
- StephenBOct 03, 2018Guru - Experienced User
Kundtz wrote:
Here is speedtest.net below.
Sounds like you would recommend a dual band extender so that I could extend the 5ghz band, correct?
That does depend on the distance, since 5ghz doesn't carry as far. Try connecting a laptop or mobile device to the router 5Ghz at the extender location, and see what speedtest results you get.
Netflix's speed guidelines are here: https://help.netflix.com/en/node/306 A solid 10 mbps connection should be enough to carry HD, but if you are trying to stream 4K you don't have enough.
Of course your speed might be varying, so maybe run speedtest again right after Netflix stalls.
- KundtzOct 07, 2018Aspirant
I first went to the NETFLIX speed guidelines https://help.netflix.com/en/node/306 as you recommended, and happened to notice the set your video quality setting link. There were several options, as I was on my laptop. So I went to the iPad to check the app. In App setings I found a place to video quality to "higher". Lo and behold my next session on NETFLIX results in no dropped signals.
So, did this fix my problem? Give me a few more sessions on NETFLIX to decide.
The fact is, the troubleshooting and advice provided by StephenB and others helped greatly to eliminate possible problems. Without their help I would have been floundering to find a solution. KUDOS to everyone you has helped!!!!!
Before as a accept as a solution, I want to run a few more NETFLIX sessions.
But, KUDOS so far to all!!!!!!!