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Forum Discussion

AGPacman's avatar
AGPacman
Aspirant
Jan 30, 2017

EX3700 DNS server isn't Responding

I have had a Wifi Range Extender model EX3700 for about a week now and the first 5 days it was working great. I had no problems with it.

 

Suddenly one night with no warning it just stopped connecting to the internet. I can still connect to the extender but the connection has no internet access.

 

When I troubleshoot the problem it tells me the DNS server isn't responding.

 

I know this is a problem with the extender as when I connect directly to the router I can get online with no problem. 

 

I have a BT Home Hub 5 router.

 

I know there are similar threads but nothing that seemed to work for me that I could find so any help would be appreciated. 

 

Troubleshooting

2 Replies

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Feb 02, 2017

    Hello AGpacman

     

    I would make sure the extender has the latest Firmware and you may also want to factory reset the extender and set it up again.

     

    DarrenM

    • AGPacman's avatar
      AGPacman
      Aspirant
      Feb 03, 2017

      Thanks for the reply.

       

      I have already got it working again. It was unusual as I had tried factory resetting it a couple of times with no luck but then for no apparent reason when I reset it the next day to try again it started working and I've had no problems so far.