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Forum Discussion

Kriss60's avatar
Kriss60
Aspirant
Feb 07, 2017
Solved

EX3700 Router Link Light

I am currently using a Virgin media super hub set to run on the 5Ghz band, but have a low signal in areas on the first floor of our house. I have set my EX3700 extender up according to the  instruct...
Troubleshooting
  • Kriss60's avatar
    Kriss60
    Feb 10, 2017

    Hi Darren,

    Thanks for the reply. I have carried out a factory reset and set extender up via my PC with the same results even with the unit next to my router. Checked router logs and it seems the extender i

    keeps trying to obtain IP address. Have returned it and received a replacement which seems to be working fine.

    Thanks for your help.

    Regards,

    Chris.

DarrenM's avatar
DarrenM
Sr. NETGEAR Moderator
Feb 10, 2017

I would try to factory reset the device and do the setup again in the same room as the main router then I would try to move it to the area you want it. If it is still doing the same behavoir I would then suggest to contact Netgear support.

 

DarrenM

  • Kriss60's avatar
    Kriss60
    Aspirant
    Feb 10, 2017

    Hi Darren,

    Thanks for the reply. I have carried out a factory reset and set extender up via my PC with the same results even with the unit next to my router. Checked router logs and it seems the extender i

    keeps trying to obtain IP address. Have returned it and received a replacement which seems to be working fine.

    Thanks for your help.

    Regards,

    Chris.