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Hi I have managed to pair my extender to my router but every time I enter my network password into the extender it says password incorrect, I’ve tried at least 10 times making sure 100% it’s the correct password but it just won’t accept it ???? Any help grateful
5 Replies
Hi Mattyuk,
Welcome to the community!
1. Are you using the same password as your main wireless network? If yes, are you able to connect to the main network using the same password?
2. You can try checking the IP address assigned to the extender by the router and access the extender's UI via the IP to confirm if the password is correct.
Regards,
Dexter
Community Team
- Hi
Thanks so much for replying,
Yes step one ✅
Step two : that’s all way beyond my computer skills, is there anyway you could write an idiot proof step by step instructions,
Thanks so much in advance
Matt Hi Mattyuk,
1. What is the status of the Router Link LED? Is lit green and steady?
2. Have you tried using another device (smartphone, tablet, laptop) to connect to the extender?
3. If none of your devices are able to connect using the password, it would be better to reset the extender (page 34 of the user manual on this link) and go through the setup procedure described on this link.
Regards,
Dexter
Community Team
- Hi Dexter
Thank you very much,all lights were green and steady and tried connecting with 5 different devices, so I will reset and start again,
Fingers crossed this works
Regards
Matt
