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Forum Discussion
Bigdogzz
May 06, 2016Follower
Losing connection with xfinitywifi
I purchased an EX2700 to extend xfinitywifi into my vacation condo from an outdoor AP. I have Comcast internet at home and use the xfinitywifi hotspots when I'm not at home with my user id / password.
Setup of the EX2700 went smoothly and I see the xfinitywifi_EXT on the list of SSID on my iPad. I connect to the xfinitywifi_EXT, enter my user id / password on the screen and I'm connected. After 5 minutes I realised that the wifi symbol on the iPad wasn't present. Going to Settings / WIFI on the iPad showed the xfinitywifi_EXT with a spinning circle as though it were trying to connect and receive an IP.
Did a factory reset and did the entire setup again for xfinitywifi. Once again it worked for 5 minutes or so. Deleted the xfinitywifi_EXT on the iPad, turned of the iPad wifi, turned it on and selected xfinitywifi_EXT. I watched the circle spin trying to acquire an IP for a least a minute. I removed power from the EX2700 and waited an hour or two to try again. Plugged it in, acquired the xfinitywifi_EXT SSID, wifi symbol appeared on the iPad and I was back on the internet for about 5 minutes.
Is or has anyone experienced this? Is there a setting on the EX2700 or iPad that I need to change?
Thanks in advance
1 Reply
- DarrenMSr. NETGEAR Moderator
Hello Bigdogzz
You may want to try and change the security type on the wireless settings and also may want to adjust the wireless channel.
DarrenM