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Forum Discussion

ardaniel's avatar
ardaniel
Aspirant
Aug 01, 2020

N300 Internet connection drops

Hi,

 

Having upgraded my router recently to the Tenda AC15 AC1900, I notice that the extender keeps dropping Internet connection, although my devices connect to it and the extender's network signal is very strong. The signal from the primary router is quite strong as well when it reaches the extender's location. N300 doesn't seem built for 802.11 ac which my router supports, but are these devices incompatible even if I am willing to live with slower speeds off the extender?

 

Thanks!

Ashwin

3 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Aug 01, 2020

    The router is the backbone of the system.

    And the extender worked fine before changing out the router? 

    Have you tried moving the extender around?

    Or tried switching which 2.4ghz channel the router is broadcasting on? maybe there's interference on the channel the tenda uses. 

  • ardaniel's avatar
    ardaniel
    Aspirant
    Aug 07, 2020

    Thanks, appreciate your help! The extender seemed to work fine before switching the router. Of course, the earlier router was an antique Linksys WRT5G. Have tried moving locations. And now have tried to use a channel no one in the apartment uses.....still when am on Microsoft Teams calls frequently get "bad network quality" despite a full Wi-Fi signal. And don't get this when on the parent router's network. Time to upgrade I guess....

    • plemans's avatar
      plemans
      Guru - Experienced User
      Aug 07, 2020
      ardaniel wrote:

      Thanks, appreciate your help! The extender seemed to work fine before switching the router. Of course, the earlier router was an antique Linksys WRT5G. Have tried moving locations. And now have tried to use a channel no one in the apartment uses.....still when am on Microsoft Teams calls frequently get "bad network quality" despite a full Wi-Fi signal. And don't get this when on the parent router's network. Time to upgrade I guess....

      That might be the key right there. Apartment living is even worse on 2.4ghz signals than anything else. reason why is because of channel overlap. they might not "be" on those channels but there is overlap. https://www.metageek.com/training/resources/why-channels-1-6-11.html