NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

onealc09's avatar
onealc09
Follower
Aug 30, 2018

WiFi extender to VOIP

I just bought an extender to connect my VOIP office phone.  I have had issues with the phone randomly rebooting and I am trying to trouble shoot and see if it is because I configured the extender incorrectly, a faulty phone, or I should have the phone plugged into the modem instead.  The phone works sometimes and at other times, it will reboot and completely disconnect from the network.  Please advise.  Thanks!

Troubleshooting

1 Reply

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Sep 03, 2018

    Hi onealc09,

     

    Welcome to the community!

     

    Best way to proceed is to isolate the issue. You can remove the extender from the picture and connect the VOIP straight to your router/modem-router and check if the issue will persist. Also, it may be a hardware issue on the VOIP part. Try another power adapter with the same specs and/or another power outlet.

     

    Regards,

     

    Dexter

    Community Team