Boot loop after firmware upgrade

[Raith13]

After doing a firmware upgrade within the DumaOS page the router is now stuck in a perpetual boot loop. Nothing on it works. Help!

[FURRYe38]

How wast he FW updated? With a wireless or wired PC? Wired is always preferred. 

What browser did you use to do the upgrade? FF or Opera is preferred. 

Try this and see if you can get the XR recovered:

https://kb.netgear.com/000059633/How-to-upload-firmware-to-a-NETGEAR-router-using-TFTP-client

First try Windows 7/10 built in TFTP program. 

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@Raith13 wrote:

After doing a firmware upgrade within the DumaOS page the router is now stuck in a perpetual boot loop. Nothing on it works. Help!

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[Raith13]

Hi, I tried this. It gets through the "PUT" step, the power LED goes solid white and nothing else happens. I left it for 6 hours without anything happening. I then restarted the router only to be greeted with the same blinking white LED. I then tried the same process with an older version of firmware and got the same result.

[FURRYe38]

I recommend you contact NG support and see what they can do for you. 

Good Luck. 

[Raith13]

Is there a mail address I can contact them on? I can't find anything

[FURRYe38]

Open a support ticket here:

https://www.netgear.com/mynetgear/registration/login.aspx