Error: Missing JSON response

Question

I am trying to logon to my router to check on the configureation after getting a new internet modem and I am receiving an error message: "no JSON response." I click ok, but the page goes no further.

This config look is also being driven by an VoIP phone that is no longer working while connected to my router (hard line).

appreciate any help

bhenry11 · Answer

A full restart of the router fixed my problem. Unplug and plug back in.&nbsp; I did not wait a full minute.&nbsp;There was no way to get into the admin without the restart.&nbsp;

Netduma-Fraser · Answer

Glad to hear you fixed it but do let us know if you encounter it again.

Norm130 · Answer

That's how I cleared the error also. Working now, with the VoIP phone and all my devices.&nbsp;

FURRYe38 · Answer

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

What browser are you using? Try Firefox or Opera.

Be sure to clear out all browser caches.

Try a power OFF of the ISP modem and XR router for 1 minute then back ON.

Netduma-Fraser · Answer

Could you provide a screenshot of the message you're seeing please? Also disable QoS fully from the Anti-Bufferbloat menu to see whether that resolves the VOIP issue.

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Error: Missing JSON response

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