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dhillonovzki's avatar
dhillonovzki
Tutor
May 06, 2020

Getting half my service speed through XR700 - Xfinity Gigabit

Thanks in advance for any assistance.

 

Just purchased an XR700 a few days ago, having a problem where I'm only achieving half the speeds through the router. When im directly hardwired to my modem it's all gravy. 

 

I've removed all other hardwired devices and disabled wireless radios, so the router is exclusive to the computer. I've tried disabling QOS through the hamburger menu in the QOS page and have "Share excess" enabled.

 

I've attached screenshots of speedtests ran via modem and router. Screenshots are from fast.com because that just so happened to be the last site I tried before deciding to post on these forums. I've also tried speedtests from other sites (speedtest.net, fast.com, speedof.me, google fiber test, dslreports) in both scenarios (Hardwired to Modem, Hardwired to router with no other devices) and get the same results.

 

I'm currently on firmware 1.0.1.8. I was having issues with 1.0.1.20 with R-apps not loading, I read on another thread downgrading would resolve and it has for me.

 

My modem is a Motorola MB8200 Docsis 3.1.

 

Thanks again.

15 Replies

  • Netduma-Fraser's avatar
    Netduma-Fraser
    NetDuma Partner
    May 06, 2020
    Your IP address is exposed in that picture by the looks of it. Also they same to be testing to different servers, can you test using the same server? Set the MAC address of the XR to be the same as the MAC address of the previous router then reboot and see if that helps.
    • dhillonovzki's avatar
      dhillonovzki
      Tutor
      May 06, 2020

      Thanks for your response. My modem and router are new and don't have the previous hardware anymore.

       

      All other speed test sites reported the same numbers. Speedtest.net was connected to the same server under both tests and still experiencing half speeds connected through router.

      • Netduma-Fraser's avatar
        Netduma-Fraser
        NetDuma Partner
        May 06, 2020
        Reason I mentioned that is it can take a few days for the router to sync with the network and that speeds it up. Could you set it to the MAC address of the modem? If you start the setup wizard from settings again - no need to complete it, just get to the speedtest - what does it estimate there?