Hello, I am trying to setup my XR500 to connect to my CentryLink fiber. The internet connection uses PPPoE and VLAN Tagging 201. When I tried to edit the existing or create a new VLAN tag group, I got a 400 Bad Request error. If I can't get this to work, the XR500 is no good to me and will need to return the device. Any help is appreciated.

Just to everyone knows that I received a beta version of the firmware from L2 tech support. I was able to change VLAN ID tag and got my Internet connection working. It's been working well so far.

Yea after being on hold (for what seemed like forever) I got the issue resolved. Turns out the firmware that I downloaded didnt take after booting up the router for the first time. Finally got it updated to 2.2.1.10 and now the tagging works as it should

Hey Danman61, The issue has been fixed in v2.2.1.10 firmware for me. Are you still having issue with that version?

Hi hamsot, was this happening when going through the setup wizard when you first accessed the router or was this after you went through the wizard? If during the wizard try to complete it so you can access the interface, then go to Settings > Advanced settings and try to set it from there.Given that the issue is preventing you from accessing the internet I would highly recommend calling Netgear Support. If you go here: https://www.netgear.com/support/ and login you should get provided with a phone number to call.

Hi Fraser, The wizard didn't get very far to me so I used manual settings instead. I tried to change it manually in Settings > Advanced setting and it gave me the 400 Bad Request error. I will call Tech Support and see what they can do. Thank you for your help.

Getting "400 Bad Request" on VLAN tagging

13 Replies

Netduma-Fraser
NetDuma Partner
Mar 04, 2018
Hi hamsot, was this happening when going through the setup wizard when you first accessed the router or was this after you went through the wizard?

If during the wizard try to complete it so you can access the interface, then go to Settings > Advanced settings and try to set it from there.

Given that the issue is preventing you from accessing the internet I would highly recommend calling Netgear Support. If you go here: https://www.netgear.com/support/ and login you should get provided with a phone number to call.
- hamsot
  Guide
  Mar 04, 2018
  Hi Fraser,
  
  The wizard didn't get very far to me so I used manual settings instead. I tried to change it manually in Settings > Advanced setting and it gave me the 400 Bad Request error.
  
  I will call Tech Support and see what they can do.
  
  Thank you for your help.
  - Netduma-Fraser
    NetDuma Partner
    Mar 04, 2018
    Netgear Tech Support should be able to help with that! Do update us to let us know how you get on.

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Getting "400 Bad Request" on VLAN tagging