I have 20ms ping in pubg game, but still experience no response time

[ahmer_ali78677]

I have two routers: the main modem, a Huawei HG8145V5, and an XR1000, which I bought for better response time in PUBG. However, my smaller router performs better in PUBG than the XR1000, giving me better response time. I get 20ms ping on both routers, so what’s the benefit of the XR1000? Can anyone help me? I’ve already optimized many settings for gaming, but if there’s anything else I can do for PUBG, please let me know. Thanks!

[Netduma-Fraser]

Were you actually experiencing any lag or connectivity issues with the game? If you weren't and that's also the lowest ping you can achieve it's unlikely you'll get much better with the XR. The router works best when you're having issues and so there is room for improvement, it will help to make it more stable for you overall but you may not see a specific ping improvement.

Anyway, if we assume there is some room for improvement: How have you set the Huawei to ensure all traffic flows to the XR? E.g. XR in its DMZ, modem/bridge mode. Are ALL devices connected to the XR or do you still have some connected to the HG? How have you setup QoS/Geo-Filter?

[ahmer_ali78677]

I have a 20ms ping on both routers, the Huawei and the XR1000, but I’m facing an issue in-game. When I shoot at an enemy, my bullets aren’t registering, and after just 1 or 2 shots from them, I’m down. The XR is connected to the Huawei through a dynamic IP, and I’m only connected to the XR, with no other devices on the Huawei. I’ve also set up QoS, so what could be the problem?

[ahmer_ali78677]

I have a stable ping on both routers, but there’s a difference in response time and bullet registration. I get better bullet connectivity with the Huawei than with the XR. If I buy the Huawei for $5 and the XR for $500, there should be an improvement in bullet registration and response time, as well as a more stable connection to the server.

[ahmer_ali78677]

@Netduma-FraserBrother, I am waiting for your reply

[Netduma-Fraser]

Ping doesn't really work like that, if that is the fastest you can possibly achieve due to your base ping/proximity to a game server then the router can't improve that, to do so would literally break the laws of physics and it's not quite at that level.

Is the ping on the Geo-Filter and in game reading the same? Does it suffer from spikes or any sort of instability? It could be server load in which case forcing servers slightly further away even if the ping is slightly higher can result in a better experience if the server is under less load.

[ahmer_ali78677]

@Netduma-Fraser 

When I put PUBG Mobile on the geo-filter, my ping increases in the game. Also, if I reduce the radius to just my country, the in-game voice chat stops working, but if I increase the radius to Europe, the voice chat works. Additionally, PUBG Mobile is not available on the ping heatmap. There are several areas where this router could be improved. It doesn’t properly support PUBG, and I bought it to optimize my routing to PUBG servers and reduce lag by selecting the best server for me. Overall, I was expecting a better routing system. If you have any suggestions to improve my PUBG Mobile ping or recommend another router that could enhance the routing system, I would appreciate it.

Also, my friend plays with 120+ ping, and his bullet registration is far better than mine, even though his internet speed is lower and he’s just using a simple ISP router, not a gaming router.

[Netduma-Fraser]

We haven't specifically tested with any mobile games but that shouldn't happen - how much does your ping increase with just the Geo-Filter enabled and when that happens what server are you getting put on? You'd need to add the chat server to the allow list and then it'll work with a reduced radius.

[ahmer_ali78677]

@Netduma-Fraser 
I am getting 70-80 ping when using the geo-filter. Also, if I don’t allow the chat server, how can I talk with my friends in-game? I am getting the Pakistani server IP range from 43.245.206.1 to 256 with random IPs.

[Netduma-Fraser]

You need to add the chat server to your allow list, then you can connect regardless of your radius size/location. Invite them to a chat, check the map for an icon that appears then ping and allow it - you may need to do it a couple of times.

Have the device added to the Geo-Filter, connect to a game, take a screenshot of the map with that server being pinged. Then switch to Spectating Mode, reboot the mobile, play again and do the same screenshot please, then I can compare.

[ahmer_ali78677]

@Netduma-Fraser 

Leave that for now; I have a few questions. Please just give me a reply.

1_When I connect XR to HG through Ethernet, the ping to the Middle East on XR fluctuates between 11 to 40 ms, while on HG, the ping is between 5 to 11 ms. Since it's a WiFi 6 and gaming router, why is the ping higher?

2_When I connect my mobile to WiFi, after 1-3 hours, the WiFi disconnects automatically, and I need to restart or hard refresh. After that, it works again, but only the 2.4 GHz band shows up, not the 5 GHz. When I hard refresh the mobile, the 5 GHz appears. I'm facing this issue on both my iPhone 14 Pro Max and iPhone 15 Pro Max.

3_Can you suggest any settings, like DMZ or anything else, that could improve my ping without using Geo-Filter?

Let me know if you'd like any further adjustments!

[Netduma-Fraser]

1. That is entirely dependent on how the router is setup, how the HG is setup to pass all traffic through to the XR, if your devices are connected to both or just the XR - it's really impossible for me to answer without more information - there will be a cause.
2. Given the solution is on the mobile itself, that would indicate an issue on iOS rather than router side otherwise other devices would be experiencing the same thing. It's possible the private/random MAC addresses option on the phone might be contributing to it.
3. The HG should be set in modem/bridge mode or have the XR WAN IP in it's DMZ. I would not advise setting the DMZ on the XR for your phone. Then you should utilize Congestion Control to keep your network stable and Traffic Prioritization to prioritize the game/device.

[ahmer_ali78677]

@Netduma-Fraser 

Is there a configuration file for the XR1000, or any video that can help me configure my router in the best way? Thank you for your help.

[Netduma-Fraser]

This should help: https://support.netduma.com/en/support/solutions/folders/16000090646

[ahmer_ali78677]

@Netduma-Fraser 

Thanks for your help, but my ping still fluctuates in XR while it's stable in HG. I'm not sure why—maybe it's a firmware issue. I updated to the latest version, but the 5G network isn't showing on both Samsung and iPhone. It only appears properly on my laptop, and on mobile devices, it's not showing correctly, while the 2G network shows up fine. I have the latest mobile phone both Samsung and iPhone.

[Netduma-Fraser]

For 5GHz WiFi change the mode to 2400MBps I think it is, then apply, do you see it working then?

[ahmer_ali78677]

@Netduma-Fraser 

still not showing on mobile and working properly on the laptop  I check all MBS 600 to 4800 

[Netduma-Fraser]

Change it to the mode I mentioned, disable any advanced WiFi options like AX then reboot the router, does it work then?

[ahmer_ali78677]

@Netduma-Fraser 

Forget the Wi-Fi issue for now, it's still not showing. Can you help with the geo-filter? I set the geo-filter, but I keep getting connected to the same server, which shows 5ms ping, and it automatically appears and disappears in the auto-ping tab. The IP  43.245.206.1 to 254. However, I'm experiencing bullet delay sometimes. Some days my internet works perfectly, but other days it doesn't. Enemies' shots register even when I'm behind cover. I've tried different tools to track the IP, and it always shows me that same address. Is there anything I can do to improve my ping to this IP?

[Netduma-Fraser]

Can you provide a screenshot of the full Geo-Filter page showing what you see when you connect to this server please?

Does the in game ping reflect 5ms also?

[ahmer_ali78677]

@Netduma-Fraser 

The in-game ping ranges from 10 to 40, while in matches, the ping is 20. However, the geo-filter shows 5ms.

[ahmer_ali78677]

@Netduma-Fraser 

The traffic prioritization sometimes works when I start the game, but other times it doesn't. Why is that?

[Netduma-Fraser]

You need to set Ping Assist to 0 and also if it's the server within your radius then you'll always be able to connect to it, you'll need to adjust the radius to exclude it. I'm not sure how tested the game is so it would be better to add your device with the Games Console service and then it will prioritize the game more consistently.

[ahmer_ali78677]

@Netduma-Fraser 

If I reduce the ping assist to 0, it always connects to the same server. When I switch the device to a game console, the response time doesn't improve; it decreases. How can I set a static IP for this server (43.245.206.1)? Also, why is traffic prioritization inconsistent—sometimes working, sometimes not? I read the article you shared, which suggests setting ping assist between 30 and 50. Previously, I had it set to 0, but it still connected to the same server.

[ahmer_ali78677]

@Netduma-Fraser 

I think the XR1000 firmware needs significant improvements because the 5G isn’t working properly for mobile phones, and traffic prioritization isn’t functioning well. The HG provides a more stable ping than the XR1000, the XR1000 needs improvements in certain areas.