Issues with Hearthstone disconnections on iPad Air 2

Question

Hi,&nbsp;This has happened multiple times now since I got this router.&nbsp; I never had a problem with my old router.&nbsp; When playing Hearthstone on my iPad Air 2 connected to the WiFi, randomly every several minutes or so, the game briefly disconnects from the server and then has to resume which takes 15-20 seconds.&nbsp; This is extremely annoying for gameplay.&nbsp; I can't really do much to troubleshoot since... it's an iPad.&nbsp; My signal strength shows as a solid 3/3.&nbsp; Note I have 2.4 GHz disabled on the router and am only using 5 GHz.&nbsp;Thanks,Jeff

Netduma-Fraser · Answer

Hi Jeff, I think 5Ghz may be the problem. It is more unreliable than 2.4Ghz. If you have to game via WiFi I would always recommend 2.4Ghz. So enable that and use that to play and see if you get the same issue.

XRaptor29 · Answer

WMM is only available on 2.4Ghz. Why doesn't the 5Ghz have WMM also?

Netduma-Fraser · Answer

You don't need high bandwidth for gaming so either would have the speeds capable. The auto channel would switch depending on the interference in the area, 5Ghz doesn't have auto channel. I'm unaware about WMM for 5Ghz, it's a standard Netgear setting and we haven't touched that, to get clarification I'd suggest asking Netgear support.

Jeff321 · Answer

WMM for 5ghz was already enabled in Advanced Wireless settings.&nbsp;Thanks for the replies all.&nbsp; Would rather not enable 2.4ghz when none of my devices need it and I get a good signal strength with 5ghz.&nbsp;Jeff

Netduma-Fraser · Answer

I would suggest trying it just to troubleshoot, you can always disable it again. Do you have your iPad selected on the Geo-Filter? If so change to Spectating Mode or remove it, does that resolve the issue?

Forum Discussion

Issues with Hearthstone disconnections on iPad Air 2

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