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Low Ping on speed test, but high ping on gaming

Hypheyy
Aspirant

Low Ping on speed test, but high ping on gaming

I just did a speed test on my gaming laptop and it says I have a 15 MS ping, but when I go to play Call of Duty for example it says I get like 70 MS.. If anyone can help me with this situation that would be greatly appreciated since I spent a bit of money on this, Thank you!

Message 1 of 13
Hypheyy
Aspirant

Re: Low Ping on speed test, but high ping on gaming

I also got a new modem (Aris Surfboard SB6190) thats hooked up and everything and I also play on Xbox One 

Message 2 of 13
velloonythedeit
Aspirant

Re: Low Ping on speed test, but high ping on gaming

dont buy the Aris Surfboard SB6190. what are your upload and downloa speeds?.

Message 3 of 13
Hypheyy
Aspirant

Re: Low Ping on speed test, but high ping on gaming

65 Download and 5 Upload 

Message 4 of 13
Hypheyy
Aspirant

Re: Low Ping on speed test, but high ping on gaming

Anyway I can fix this orrrr?

Message 5 of 13
velloonythedeit
Aspirant

Re: Low Ping on speed test, but high ping on gaming

who is your ISP, and yea it is.

Message 6 of 13
Hypheyy
Aspirant

Re: Low Ping on speed test, but high ping on gaming

I have Charter Spectrum for my ISP

Message 7 of 13
velloonythedeit
Aspirant

Re: Low Ping on speed test, but high ping on gaming

what are your default dns on the xr500 and look through the lists to find the closest or dns to your state here https://sites.google.com/site/kiwi78/public-dns-servers. but make sure to use ping plotter to see your latency on the dns. i also have charter, my ping used to be an 70, then i change modems that drop me down to a 40, and just a few days ago im at an consisted 20 ping but i dont know why?. im in st.louis,mo.

Message 8 of 13
Netduma-Fraser
NetDuma Partner

Re: Low Ping on speed test, but high ping on gaming

Are you getting this game ping from the Geo-Filter or the in game ping? Is your Geo-Filter setup with the CoD profile?
Message 9 of 13
velloonythedeit
Aspirant

Re: Low Ping on speed test, but high ping on gaming

and no, not the cod profile. im on the xr500.

Message 10 of 13
velloonythedeit
Aspirant

Re: Low Ping on speed test, but high ping on gaming

ttee.pngttt.png

Message 11 of 13
Netduma-Fraser
NetDuma Partner

Re: Low Ping on speed test, but high ping on gaming

I'm talking to Hypheyy who is the one having the issue
Message 12 of 13
Tigsman
Tutor

Re: Low Ping on speed test, but high ping on gaming

Arris SB6190 is the Puma6 chipset, which if I recall correctly, is under a class action lawsuit for its lack of performance (high pings) during gaming.  Might want to try the Netgear CM600, I beleive it uses a different chipset AND compliant with 400MB speeds for Spectrum.

 

p.s. still getting 60Mbit?  most parts of the country were upgraded to either 100/10 or 200/10 as base speeds.  You may have as i did, still have some old cat5 patch cables hindering performance.  Might want to to check that too and get Cat6 or better.

 

 

T

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