Hello community,Please help. I've just set up my New Netgear XR500 on Plusnet. Seems to be working but cannot disable the WiFi on the Plusnet router so now have two devices giving out WiFi. Anyone got any ideas?Many thanks

Thats a modem router again, which will need putting in bridge mode to work, should be fine though. Good luck.

The hauwei openreach modem hg612 if favoured by many as you can buy a hacked 1 for about £30 which allows you to view your line stats. Or just get a. standard openreach modem as it is just plug n play. They are inexpensive and never needs attention once connected.

The TP-Link router you purchased will handle the pppoe connection for you, theres no need to insert the pppoe login into the xr500 dumaOS at all. Disconnect the xr500 from the tp link and connect your pc/laptop to the tp link lan 1 port. Do a factory reset of the tp-link and set it up via your laptop and follow the on screen prompts and when you get to the screen where you select your isp info insert your pppoe details and complete setup. Once completed make sure to disable wifi and upnp on the tp link. Disconnect pc/laptop from lan 1 and connect the xr500 then your laptop to lan 1 and an ethernet cable from lan 1 of tp link into wan port of xr500. Then, plug power cord back into xr500 and do a factory reset via pinhole at rear but make sure you press it in for 30 seconds to do reset. Once the reboot cycle has completed you should be able to configure the xr500 as you want. You will have to take a note of your xr500 ip address and log into the tp link router and insert that ip address into the dmz of the tp link!

I've got it working. The second factory reset and unplugging etc seems to have worked. I went to the netgear start up menu & it still wanted ISP login & password but this time it worked.Now have TP-link in modem mode, the two WiFi frequencies and the PlayStation is working via ethernet. Just need to sort the Duma settings now.One thing you mentioned that I didn't do is put the address from the XR500 into the TPlink. Do I still need to do that?Many thanks for your help & patience with me.

Glad it is all working for you now and you are up and running. If you need any further help just give a shout.

Netgear XR500 on Plusnet | NETGEAR Communities

18 Replies

BIG_DOG
Luminary
Mar 17, 2018
Hi.

You have to log into the plusnet router via it's login interface and disable the wifi. This is a link for the types of routers plusnet use. I hope 1 of these will solve your wifi issue. https://www.plus.net/help/broadband/router-user-guides/

Alternatively you could ring their customer service number and 1 of their advisors will talk you through it.
- Djimi
  Guide
  Mar 17, 2018
  I've looked through loads of help things & chatted to someone online but they couldn't help. The plus net 'fix' on their forum is buy a third party modem. Thanks anyway.
  - Killhippie
    Prodigy
    Mar 17, 2018
    If you have a hub one, that defeinate;y cant be used in bridge only mode. You can get a Netgear Modem pretty cheeply, or pick up and old BT openreach modem, tenner or so off ebay, but I would go with the netgear modem as its much newer. There are other modems like the Vigor 130 but that is much more expensive and runs quite warm too.
    
    https://www.amazon.co.uk/NETGEAR-DM200-100EUS-High-Speed-Broadband-Modem/dp/B01GL3YPHI
Netduma_Jack
NetDuma Partner
Mar 17, 2018
Just to add - I assume you are trying to turn off the WiFi to prevent interference with the XR500? If so, you could try swtiching the plusnet router to something less used like channel 2 and make sure the Xr500 is on a different channel e.g. 11. Then see if the XR500 WiFi is everything you expect. If so, it will save you having to spend £30 or so on a new modem.

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Netgear XR500 on Plusnet