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Netgear XR500, rebooted modem now router won't connect to internet.
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Netgear XR500, rebooted modem now router won't connect to internet.
Hi,
First post since I have never needed one before.
I have Spectrum internet.
Speeds were getting sluggish so their IT had me reboot my modem, unplug it for 2 minutes.
I unplugged the modem and my router and waited a few minutes.
I plugged my modem back in and waited for the connectivity lights to come on and waited a few minutes more.
Then I plugged my router back in.
I did not mess with any of the ethernet cables.
The issue I am having is the "Internet" light on the router is a flashing amber.
There is no wi-fi connection and my PS4 which is hardwired to the router has no connection either.
If I go straight from my modem to my PS4 I do have internet so I know that is working.
Any suggestions on how to get my router to reconnect to my modem and receive internet connection?
Thank you.
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Re: Netgear XR500, rebooted modem now router won't connect to internet.
What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
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Re: Netgear XR500, rebooted modem now router won't connect to internet.
Reboot the router again as it may not have established a connection with the modem properly.
Go to Internet Setup and click apply or test at the bottom of the page, this may prompt it to reestablish the connection.
If neither of those work then I would suggest a factory reset.
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Re: Netgear XR500, rebooted modem now router won't connect to internet.
After trying all of these I have had to back to the R7000.
Nothing seems to get the router connected to the modem.
I have a $400 brick. 😞
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Re: Netgear XR500, rebooted modem now router won't connect to internet.
What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
You paid $400 for the XR500? IT was only $300 at relase time.
@Grarrg wrote:After trying all of these I have had to back to the R7000.
Nothing seems to get the router connected to the modem.
I have a $400 brick. 😞
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Re: Netgear XR500, rebooted modem now router won't connect to internet.
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Re: Netgear XR500, rebooted modem now router won't connect to internet.
I will try.
Thank you.
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Re: Netgear XR500, rebooted modem now router won't connect to internet.
Letting us know the Mfr and model# of the ISP modem would be helpful to us as well.
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Re: Netgear XR500, rebooted modem now router won't connect to internet.
The outside of the modem simply says "Spectrum".
The data sticker on the back has no actual name on it.
The only identifying features are.
FCC ID: XCNE31U2V1
Property of Charter Communications (Spectrum)
E31U2v1
DOCSIS 3.1 eMTA
Assembled in Vietnam.
And the MAC addresses and S/N.
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Re: Netgear XR500, rebooted modem now router won't connect to internet.
Are you able to get to the interface of the modem? You can figure it out usually by going to System Information in DumaOS and looking for your WAN IP.
If you let us know what this WAN IP is we can probably figure out the IP address to access the modem's interface.
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Re: Netgear XR500, rebooted modem now router won't connect to internet.
Ok, I believe this is your modem:
https://www.manualslib.com/manual/1578219/Charter-Spectrum-E31u2v1.html
Just checking to ensure it doesn't have a built in router here. It doesn't. Just modem and voice support is all.
@Grarrg wrote:The outside of the modem simply says "Spectrum".
The data sticker on the back has no actual name on it.
The only identifying features are.
FCC ID: XCNE31U2V1Property of Charter Communications (Spectrum)
E31U2v1
DOCSIS 3.1 eMTA
Assembled in Vietnam.
And the MAC addresses and S/N.
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Re: Netgear XR500, rebooted modem now router won't connect to internet.
That is the one.
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Re: Netgear XR500, rebooted modem now router won't connect to internet.
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Re: Netgear XR500, rebooted modem now router won't connect to internet.
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Re: Netgear XR500, rebooted modem now router won't connect to internet.
I'm sure they will fix it. Updates to DumaOS are on the way so the router will certainly be updated.
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Re: Netgear XR500, rebooted modem now router won't connect to internet.
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Re: Netgear XR500, rebooted modem now router won't connect to internet.
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