- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Nighthawk XR300 VPN Drop Outs
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Nighthawk XR300 VPN Drop Outs
I just purchased a new Nighthawk XR300 and my Cisco VPN anyconnect client keeps on dropping in and out when connecting on DTLS protocol. If my connection randomly connects on TLSv1.2 then the connection is stable. How do i know the router is the probelm, well because 2x of my netgear routers behave the same and when I use a cheaper branded modem it works fine. I also create a new network adaptor on my Win10 machine using PPPoE to connect to my ISP direct and the connection is stable completley bypassing everything.
Can Netgear please investigate as to why VPN connections would be dropping out. I did some reasearch on this community page and it looks like I am not the only one who is having issues with Cisco Anyconnect client dropping every 5-10 minutes while using a netgear router.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Nighthawk XR300 VPN Drop Outs
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Nighthawk XR300 VPN Drop Outs
Ok, so I did exactly that -
QoS - set to never
Disabled SIP ALG and unticked IGMP Proxying
It has made no difference....
I have attached a screenshot from the anyconnect client showing the protocol and cipher while connected on DTLS.
As stated this protocol and cipher works fine when bypassing my netgear routers, the only time the connection is stable is when this transport protocol on the VPN client would randomly negotiate at TLSv1.2 and a different cipher suite.
Its like the netgear rourters have instability on the DTLS protocol.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Nighthawk XR300 VPN Drop Outs
Here are just some other examples from this page, and to me looks to be an ongoing issue with netgear routers... I am a little dissapointed as my previous netgear router had it for 6 years, thinking the problem would go away bu purchasing this XR300 today and still the same issues.
https://community.netgear.com/t5/Nighthawk-App/Nighthawk-AC-2600-blocking-DTLS-traffic/m-p/1285877
Can this please be escalated within Netgear and its engineers to investigate?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Nighthawk XR300 VPN Drop Outs
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Nighthawk XR300 VPN Drop Outs
I did raise a ticket however it came up with no number, i then went to my support tickets and says I got none raised.
I even attached the screenshot here.
Your email ticket has been successfully submitted
The reference number is , a representative will review your ticket and reply to you shortly.
We have sent a confirmation email to ozkan.m@*******. You will receive an email notification when our support representative replies to your query.
Note : You must login to my.netgear.com portal to view updates/send followup response to this case.
If you are a new customer, you will receive a password reset email to login to
Your username is the same as your email address.
Thank you for choosing NETGEAR.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Nighthawk XR300 VPN Drop Outs
I managed to get a ticket logged this time - here is the reference number
42682775
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Nighthawk XR300 VPN Drop Outs
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Nighthawk XR300 VPN Drop Outs
So after countless weeks of ongoing issues with my XR300 nighhawk router, i decided to return it and get a refund.
I then purchased a new D-Link Smart AX1500 router and now its my 2nd day in and have had no VPN drop outs, Zoom calls dont say my internet quality is terrible anymore... its been fantastic.
Safe to say im glad i returned it after owning netgear routers for many years. My D6300 router also was causing VPN drop outs with Cisco any connect client using DTLS as a port. I highly recommend netgear investigate their routers because a lot of people use the Cisco any connect client... However, the older netgear D6300 did not have issues with Zoom calls only the XR300 Nighthawk router, even with QoS turned off and SIP etc... tried everything.
Im finally glad i no longer have problems.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Nighthawk XR300 VPN Drop Outs
• What is the difference between WiFi 6 and WiFi 7?
• Yes! WiFi 7 is backwards compatible with other Wifi devices? Learn more