Hello, owner of the XR500 for 5 months now (Damn). I just bought Phillips hue bridge + bulbs from Prime Day (Weee $450~), I tried to connect the bridge to my phone but failed. I've read other posts that other people are having the same problem. But I have one difference so far that the Ethernet led turns red.
Spamming "Press to pair" but nothing registers, tried restoring to fac. setting, turning off and on did not work
Using the work around that was mentioned in another post, booting up my old tp-link router and connected the hue on it and it works ;l
My router is on Router mode using PPoE for Centurylink. Latest firmware. Port forward 3000 with statc ip did not work.
Apparently this has been a problem for a year and starting to regret buying the XR500 due to a problem with a webserver proxy (separate problem and had to do another work around) and now problem with Phillips Hue Bridge ;l
NiwaStanley,I had this issue in the past too. Until Netgear and Netduma release a new firmware for the XR500, to solve my problem temporary I had connected a second router in AP mode to my XR500. Then, the Philips Hue Bridge v2.0 will be connected on the second router and you should be able to run your lights without any problems.
Model: XR500|Nighthawk Pro Gaming Router, XR700|Nighthawk Pro Gaming Router
Do you have another router you could try to have it handle PPPoE and then connect the XR500 to it and try it then? Are you able to try and connect/pair with it from another wired device?
Could you also try setting a guest wifi network on the router and try it using that please?
Okay that's a bit confusing then as the OP mentioned phone failing to connect to it. Either way if you can connect a device to the same connection method that the bridge is connected to the router by that may work.
So in my phone, it detects the bridge but when it's asking me to press the bridge button to connect to my phone, it doesn't connect and times out. It connects after I connect a separate router to the XR500 and the bridge to the router.
Guest wifi did not work and I even tried having only 2.4ghz on.
I do not have another PPoE featured router/modem to try it on.
So in my phone, it detects the bridge but when it's asking me to press the bridge button to connect to my phone, it doesn't connect and times out. It connects after I connect a separate router to the XR500 and the bridge to the router.
Yup that's what I had to do when I had the XR500 and I didn't expect to get the same issue on the XR700 with the current public firmware.
Guest wifi did not work and I even tried having only 2.4ghz on.
Philips Hue App (iOS/Android) or the Philips Hue Sync (Windows 10) won't work if you use the normal/Guest Wifi. You will have to go with my suggestion above with a second router until they update the firmware on their XR-series.
Model: XR500|Nighthawk Pro Gaming Router, XR700|Nighthawk Pro Gaming Router
It's not ideal and you would lose the features but I wonder, it might work in AP mode. That might be something to consider while it is being looked into.
