XR1000 won’t load Geo Filter or Ping Heatmap

[DiscreetLee]

I’ve tried everything. I’ve tried rolling back updates then updating to the newest firmware, I’ve tried using edge, I’ve tried disabling armor, I’ve tried resetting. I just don’t know what else to do to get these two features working, everything else works fine.

[Netduma-Liam]

What firmware version are you on currently?

After updating the firmware, have you factory reset the XR? If not I'd suggest doing so as the issue could be related to some old low-level code from an old firmware and may have been carried over to the newer firmware when you upgraded. 

Are you getting any error messages when trying to load these two features?

[louie0827]

Hi,

I have also some trouble getting in the ping heatmap section. The geo filter works, but ping heatmap keeps showing this. 

And also can you update the FIFA22 servers on xbox? Recently I keep showing I am getting peer servers when my in game ping is 22ms but my opponent was 8ms. The geo filter showed me my own location which is really weird, can you please look into this?

[Netduma-Fraser]

I can't see your picture as it needs to be moderated, could you attach it directly please? The Geo-Filter doesn't show your location so it was likely just very very close to you. Also the ping can differ between the Geo-Filter & game as the game may include processing delay (which all games have) in their ping calculation.

[louie0827]

Do you have the list of FIFA22 servers right now in North America? Xbox series X nextgen specifically 

[Netduma-Liam]

If you reboot the XR, are you then able to load Ping Heatmap? 

When did you first start noticing this problem? Did it occur after any configuration changes or firmware updates?

I don't have a list of servers to hand, the best thing to do would be to work out this problem so you can use Ping Heatmap for this.

[kondeee]

Hello,

I’m having the same problem my geo filtering and ping heat map aren’t loading at all. It keeps on telling me raps not loaded

[Netduma-Fraser]

@kondeee reboot the router, wait 2 minutes then try accessing and they should load correctly.

[kondeee]

I rebooted and waited and it’s still saying the same thing. Should I factory reset my router?

[Netduma-Fraser]

@kondeee, does the System Information page load? If so go to that page, then in the Rapp panel menu ≡ change the retries to 5, reboot from the interface, wait 2 minutes before accessing and see if it works then please.

[kondeee]

Been doing this for the past hour and still the same results

[Netduma-Fraser]

Okay try a factory reset then please, again wait 2 minutes before you access, also when going through setup don't enable Armor

[louie0827]

rebooted router, geo filter wont work on PC macbook anymore, tried a couple more reboots still same message. 

[Netduma-Liam]

Could you please clear your browser's cache/try accessing the interface from an incognito/private window? See if Geo-filter can then load properly after that.