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Forum Discussion
XR500- WHEN ARE WE GOING TO SEE AN UPDATE FOR THE NOW FAILING GEOFILTER and UPnP?
There have been several posts on the Netduma site that show obvious signs that the geofilter isn't functioning correctly worldwide. People are reporting issues of servers within their geofilter being skipped as well as servers well outside of their filter being selected. Also the Allow or Deny list is not functioning either. Servers that have been saved as Deny are being allowed and then after you;ve wrongly joined in the lobby it will kick you resulting in a match loss. If these two features aren't working, geofilter and/or allow/deny, and UPnP is not populating ports or opening ports then you;ve got some serious functionality problems for a router that was purely advertised to sell with these features making it the top of the line gaming router. Otherwise it's just another buggy router form Netgear.
I'm not going to take time to list each and every forum post of these exact issues, this whole 2 forum process to support a router is beyond insane as is. Update frequency has got to be faster with these bug fixes. At this rate the router will be going on two years old before we have a proper function UPnP. That is insane! We were promised a faster update frequency, for those of us who jumped over from R1, once the new OS was developed. That has not happened. Actually with the XR500 we've gone from the slow to almost non-existent updates of Netduma themselves to now being coupled with finger pointing towards Netgear for the releases being even slower.
This well documented fact, coupled with more hardware releases makes the whole situation feel very dirty and "money grab-ish." How can you realease another router within the same year yet NOT have working UPnP or port forwarding nailed down? Now we are fighting geo-filter issues and being told we see the issues we are working on a fix. At some point you're going to have to stop working on releasing and start working on fixing these huge continued, existing issues.
14 Replies
Futard wrote:I'm not going to take time to list each and every forum post of these exact issues, this whole 2 forum process to support a router is beyond insane as is.
These Nighthawk Gaming Pro XRnnn routers are Netgear products, the hardware and a major part of the OS platform is done and maintained by Netgear, and is not under the control of Netduma - e.g. the Kernel, the basic OS, features like UPnP, ReadyCloud, DoS, Logging, ... I think that says it all: Netgear does not listen on the Netduma forum, Netgear does nowhere refer to the Netduma forum.
I'm unclear as to the reason for your reply.
I am fairly certain most here know the situation and realize that Netgear is the hardware manfg. and Netduma supplies the OS which is piggybacked or whatever on top of Netgears own OS and that Netgear ultimately controls the repair and release of firmware buggy or not. We see that, that's what I was pointing out. Netduma is the first to see the issues reported at their forum and Netgear for the most part just wants to sell us extended warranties for their poorly optimized and non-functioning routers. The device is crippled without these key features it was advertised to provide which is why we paid a premium for a router that would have cost less than or close to $200.00US without the DumaOS.
Netgears decision to partner with Netduma then totally disregard the issues for the last year or more and then also release another device with the, at the very least partially, non-functioning OS is pretty disgusting.
If you want to be helpful try to stick to the issue at hand and not regurgitate what we all know already in your own words. I know I'd appreciate it. Your post as well as my own here now replying to you is a typical response expected when people try and water down posts with disinformation or wasted words.
There is a current ongoing, first reported around June of 2018, issue with connecting to servers that are clearly outside of the geofilter range as well as whne PA is used the servers are well above the PA setting. Even with PA off completely for weeks at a time people are connecting to servers they should not be connecting to. That is the purpose of the geo-filter to fence around the area we define and connect within said area. So the first idea would be to use Allow/Deny list to ban these servers right? Well that's not working either.
This has been reported from different angles and persons all over the world and we've yet to get a resolution. I'd say this pretty much falls inline with the performance of the UPnP failures of the XR500 and thus, Netgear support as a whole. So far this being my 4th replacement router and now 3 months outside of the year warranty all Netgear is wanting is to sell me and extended warranty vs. making their product work as advertised.
This was reported directly to Netgear support by several users, including myself and we've all been met with 'outside of warranty, please purchase extended warranty.'
Sorry Netgear but fix your buggy router, I'm not paying anymore.
