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mnjk's avatar
mnjk
Guide
Jul 13, 2018

XR500, ran smooth for months now some devices will not connect to internet

XR500 with V2.3.2.22 firmware.  Was working well for 4 months.  Now some devices connect but have no internet (google pixel phone, iphones, amazon dot).  The devices doing this do it intermittantly.  It's been this way for a few weeks now.  Please help!  Thanks 

8 Replies

  • It looks like it is the 5Ghz band going in and out of internet connection. When I am in Dumas device manager. the 5Ghz wifi dot connected to the router has a little slash across it that I think indicates "no internet".   Hardware issue?  Can I get a replacement quickly?

  • Try changing the DNS in Internet Setup and see if that resolves it. Is it only on WiFi devices?