XR500 unable to securely connect

Question

I’m having issues connecting from my current providers router via RJ45 into the XR500 the internet maintains and continues red.

Netduma-Fraser · Answer

Have you gone through the Setup Wizard to gain a connection?

Mcbyn · Answer

I have tried going through Set up wizard as prompted but it cannot get a connection. Although we are connected on the PC it cannot gain any internet connection and is not secure.

I have checked the set up we have is correct with all included instructions so cannot see the problem.

Netduma-Fraser · Answer

Sounds like PPPoE is required, go to Internet setup and configure it manually

FURRYe38 · Answer

What is the Mfr and model# of the ISP modem your connecting the XR500 too?
Mcbyn&nbsp;wrote:I’m having issues connecting from my current providers router via RJ45 into the XR500 the internet maintains and continues red.

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Mcbyn · Answer

Thank you. This has now resolved the internet issue but when I am gaming on my Xbox Console I now have double Nat issues and cannot get any party chat.

Forum Discussion

XR500 unable to securely connect

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