XR700 Constant Issues with DHCP

Best thing you can do if file a complaint here:
https://www.bbb.org/us/ca/san-jose/profile/internet-service/netgear-inc-1216-210357

I upgraded to .36 and the system did its thing where  my wireless devices won't connect.  Rebooting  via the OS did nothing.  Unpulgging it  immediatly plugging it back in did nothing.  Master resetting the router did nothing.   I let it sit for about 15 minutes unplugged and that did the trick.   :-(

Has anyone had any joy with the beta firmware and these issues?

I'll give that a try  when it inevitably happens again in a month or so.  

Thanks, let us know how you get on.

Sadly no joy doing that.

Well, I asked if anyone had any success using it and the response was to turn off wifi, reboot and turn it back on.  

I dont really want to use a beta that has other issues as you can see in the related forum post, compounding my issue.  It  is also  running an older verison of firmware with   who knows what security isuses since Netgear's documentation says nothing.

If there is anything I can do to help let me know .  The issue used to happen once every few months, but has happened twice in December now so I'd really like to have this resolved.

Thanks.

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Netduma-Fraser wrote:
SillyMoa Netgear dev has provided a debug firmware for the 500 with instructions on what to capture. I don't think you specifically need that firmware to capture what is needed so if you can try doing this:

Plugin a USB device to DUT (router). Open debug page: http://192.168.1.1/debug.htm
Select the checkbox “Enable WAN/LAN Packet Capture”.
Choose “USB Device” in store location.
Click "Start Capture" button.
Once issue occurs, press the Button “Save debug log”.
Send the log to us. (@TimChang)

Please make sure in the capture file in \\192.168.1.1\USB_Storage\Capture, there are lan.pcap and wan.pcap file inside.

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Alright... so the issue is currently happening.  
When I enable WAN/LAN capture it disables itself on reboot.   I'm also not seeing the lan.pcap or wan.pcap files in here.

What am I doing wrong?

An update, I remembered I got ProSupport and gave them a call.  While I was waiting for them I was just poking around and seeing what I might have done to cause an issue.    It might be coincidental but, I  reset the router and everything worked using the default settings.  I changed the SSIDs and password and boom.  IPs stopped assigning to all of my wireless devices.  I changed them back to the defaults and it started working again.  After a bit more messing around, every change I made didn't cause an issue except changing the SSID AND the  password.  Changing the SSID and leaving the default passwords worked, changing the passwords but using the original SSIDs worked.  It is very strange.  The support rep I talked to didn't seem too surprised when I was talking to her about my issues. After a few minutes of trying some things she decided I should just RMA my router.     Thats all done and I shall be getting a XR1000 instead of the XR700. Hopefully  it is a better experience than  my XR700.

If you still want them, I  think I got the logs and files before I called support.

If only they would RMA mine as well. Still major issues and as i use this for WFH i cant risk using a BETA that may cause me other issues. 

Hi 

Im out and about currently dealing with some stuff. 

In short i havent tried the leaving the SSID as standard and the password ass is. I always reconfigure ssid and password. 

What happens if i reset my router is:

Change SSID

Change Password

Set a reduced DHCP range for 50-199

Previous devices with saved credentials will try and reconnect.

Anything with static IP will be succesful in connecting to the wifi

Some of the DHCP devices will be succesful to connect and recieve an ip address. 

Other will say cannot get ip address.

When i looked at the log it shows trying to allocate IP address. allocated IP address. then re tries to allocate the same address to the same MAC. 

I have now been using a standalone DHCP server and i have now no issues on connecting previously configured devices, static devices or dhcp devices. 

My network is temporarily stable. 

My previous comment about RMA, is that if the XR1000 is a working and usable device a XR700 replacement would be much appreciated :)

SillyMowhen did you reboot? Did you save the debug log before rebooting? If you changed the SSID and Passwords then all devices connecting to the WiFi would have disconnected and wouldn't have reconnected until you tried to connect them to the new WiFi name and password - did you do that?

I rebooted the router so many times last night trying to deal with this I can't even tell you how many times.  I don't know exactly when the logs were created, which reboot they occurred on etc.  What I can tell you is I have some logs  while the router was not assigning IPs to my wireless devices.

 

And yes... I understand that changing the SSID or password will make it so my devices won't autoconnect.  While not an expert, I'm also not a total idiot when it comes to networking. 

 

Perhaps my update wasn't as clear as it should have been. So.... here is the rough  order of events that transpired last night.

 

 - Router stopped assigning IPs to wireless devices.  Wired deices were working as expected.
 - Rebooted router - no joy

 - Unplugged and let the router sit for a while.  This usually fixes whatever the issue is - no joy

 - Plugged flash drive in and went  in to the debug menu to try and get the logs for you 

 - Posted update here saying rebooting the router  disables the WAN/LAN capture and the files you are specifically asking for don't seem to exist or are being made.  

 - I tried to get the debug logs you were asking for, but  it seemed like they weren't getting created.  I assume this is due to the router disabling WAN/LAN capture on every reboot. I gave up on it.  At this point I had multiple copies of the files you  download directly from the debug menu, but the lan.pcap and wan.pcap files didn't exist in that download or on the flash drive. 

 - Called ProSupport.

 - While on hold for 45 minutes to get someone, I started messing around with the settings in the router.  I don't remember everything I was messing with, but the one thing that I could replicate every time (including today) is changing the SSID and password makes the router stop giving out IPSs
 - Finished call with ProSupport. 
 - Processed RMA and noticed its for a XR1000

 - Deleted all but the last set of logs from the router.  Went to format the flash drive and put it back in my pile of drives and noticed the lan.pcap and wan.pcap files on it.

 - Posted 2nd update here about the call with ProSupport

 - Reset up all my wireless devices to have the default SSID and password.  Everything has been online without an issue since.  Now its only been about 12 hours , but I can work   and things appear to be ok as they are.

 

Assuming the XR1000 arrives and works as it should I consider this a closed matter for myself.  I'll have the XR700 for another day or so, so if there is anything I can try to do that is helpful let me know.

If you want these logs that are likely from when the router was not assigning IPs, but I can't guarantee it,  let me know. 

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So the issue has now replicated itself over to my XR1000.  This is beyond frustrating.

So, I just want to report that I'm having these exact same problems on a XR700.

I've been having problems for several months, but it has been tolerable, now since the beginning of the year I've been building a "smart home" and I've been adding several wifi controllers and devices, and I've been having problems of devices not beeing reachable all month, but just today, most of my devices simply stopped being able to join the network, let alone adding more.

I've been now adding Address Reservation to most of my devices, the ones I can find Mac addresses, and those seem to be mostly working, but still cannot add new devices... NETGEAR, PLEASE FIX THIS!!

BTW, I was on version V1.0.1.38 when the "sh*t hit the fan" and I stopped beeing able to join the wireless, but since reading this thread I've upgraded to the 3.0 Beta "V1.0.1.34_Dumaos3.0_6" and it's still the same....

Sorry to hear that, that's very frustrating. 

Could you please confirm you've run through the same troubleshooting steps taken previously in this thread?

Sorry to hear that! Did you perform a factory reset after upgrading the firmware? If not, could you please do that and let us know if this resolved the issue.