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Forum Discussion

Killak786's avatar
Jan 05, 2021

Xr500 on Virgin gig1 not reaching speed

Hi.

Ive recently upgraded to gig1 package from virgin media. I have the hub4 in modem mode with the xr500 as my router. I am getting 950mbps at the modem but only 500mbps via wifi and ethernet. I have tried disabling qos tried sifferent cat cables but nothing works. I know i wont see the full 1gbps but i should see close to the 950mbps at the modem. Please help! Thanks

15 Replies

  • I'd suggest going through the setup wizard again on the XR so it can adjust any settings required for it, what does the speedtest report there that you get?
    • Killak786's avatar
      Killak786
      Guide
      I did the setup again and i got 915mbps on the setup speed test and 654mbps on the speed test after it had been setup.

      Also on the netgear nighthawk app the speed test gives me 950mbps?
      • Netduma-Fraser's avatar
        Netduma-Fraser
        NetDuma Partner
        Okay that's much better. I believe the Nighthawk app does the speed test directly from the router, similar to the setup wizard. Disable Smart Connect and connect to 5GHz manually and it may be faster.