× NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
× Introducing the new Orbi 770 Series Mesh System. To learn more click here.
Orbi WiFi 7 RBE973
Reply

Xr500 router, only a amber power light is on

Adamr777
Aspirant

Xr500 router, only a amber power light is on

Can’t get access to my xr500 router, as the only light that comes on is a amber power light.

Iv tried all sorts of factory resetting nothing has worked so far.
Model: XR500|Nighthawk Pro Gaming Router
Message 1 of 8
plemans
Guru

Re: Xr500 router, only a amber power light is on

sounds like you might have a corrupt firmware issue. 

You can try recoving it with tftp or nmrpflash.  

are you on windows? if so, follow this guide

https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP

 

just make sure you enable tftp 

https://www.thewindowsclub.com/enable-tftp-windows-10

 

and here's a video walk through using a tftp client. Use the built in one for windows 10 though. the video is more of an example of how its done. 

https://www.youtube.com/watch?v=R9DLrLQrpaw

 

and if that doesn't work, you can try using nmrpflash

https://github.com/jclehner/nmrpflash

Message 2 of 8
Netduma-Fraser
NetDuma Partner

Re: Xr500 router, only a amber power light is on

As above, would recommend reinstalling the firmware with TFTP
Message 3 of 8
Adamr777
Aspirant

Re: Xr500 router, only a amber power light is on

Did it step by step a few times and it said succseful, the router amber light changed to a solid white light for about five seconds and then went back to amber, the same as before


@plemans wrote:

sounds like you might have a corrupt firmware issue. 

You can try recoving it with tftp or nmrpflash.  

are you on windows? if so, follow this guide

https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP

 

just make sure you enable tftp 

https://www.thewindowsclub.com/enable-tftp-windows-10

 

and here's a video walk through using a tftp client. Use the built in one for windows 10 though. the video is more of an example of how its done. 

https://www.youtube.com/watch?v=R9DLrLQrpaw

 

and if that doesn't work, you can try using nmrpflash

https://github.com/jclehner/nmrpflash



  😞

Model: XR500|Nighthawk Pro Gaming Router
Message 4 of 8
Netduma-Liam
NetDuma Partner

Re: Xr500 router, only a amber power light is on

Which firmware is it that you're reinstalling? What's the version number?

Message 5 of 8
Adamr777
Aspirant

Re: Xr500 router, only a amber power light is on

V2.3.2.114.img
Model: XR500|Nighthawk Pro Gaming Router
Message 6 of 8
plemans
Guru

Re: Xr500 router, only a amber power light is on

Have you tried using an older version of the firmware? 

Message 7 of 8
Netduma-Fraser
NetDuma Partner

Re: Xr500 router, only a amber power light is on

As above, try an older firmware, would also be good to do another factory reset once you've completed the TFTP transfer and waited a few minutes.
Message 8 of 8
Discussion stats
  • 7 replies
  • 2705 views
  • 0 kudos
  • 4 in conversation
Announcements

Orbi 770 Series