customer support

Question

I have just bought and registard my product todaynd i am tring to contact customer support using my free 90days as I am having issues with set up. t says that the support has expire, can someone help me with this.
thanks

Netduma-Fraser · Answer

What product did you buy and was it purchased new?

sibo · Answer

It was the night hawk xr500 and yes it was bought brand new&nbsp;

Netduma-Fraser · Answer

DarrenM could you resolve the users issue with accessing support please?Meanwhile sibo, what are the issues you're experiencing?

sibo · Answer

I am using my virgin super hub 3 as a modem for my new sky hawk xr500. I cant seem to get it to work. I contacted vigin and they have tested and told me that the hub is in modem mode. The router has a flashing orange light on the internet section so not picking anything up. any ideas . Thanks

Netduma_Jack · Answer

Hi Sibo - from memory, I think there's a specific port on the Virgin Hub that says 'modem mode' on it. You need to make sure the Ethernet cable is going into that one.
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After that, try rebooting both the hub and then reboot the XR500. You'll then need to access the XR500 user interface (at routerlogin.net) - from there follow the on screen setup wizard to get everything setup.

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