I have the xr500 and no device that uses google works right.... I can't use play store, you tube ect.. on any devices.I have comcast gig service and changed the dns as well as factory reset still nothing... only way they work is off cell data or wifi somewhere else... please help!

I'd reiterate the above but this also may be the reason you're having issues with Google services specifically: https://www.zdnet.com/article/google-now-blocks-uncertified-android-devices-from-using-its-core-apps/Also another suggestion online that the date may be wrong on the device, setting it correctly resolved the issue.I don't believe that this issue is isolated to the XR500.

Have you tried turning off Comcasts protected browsing feature? its been known to have issues. As Fraser says did you do a malware check, have you tried your previous router? I have no issue in the UK with any of the Google services or pages and I have Android devices, I have tried two orther XR500's since release (A Beta unit and a first revison release unit) before my current unit and none of them blocked google. Unless they have been set up to, and I believe they cant block HTTPS sites anyway there is no way the XR500 should ever block one website, and as I said if it was it would be a huge issue and this forum would be flooded. I know you are having issues but Comcast as any other ISP pass the buck very easily, try another router, try a very thorough malware scan Both on your android devices (Yes Android can easily get malware if you download the wrong app or something not from the google store) Try downloading a free virus scanner for your Android devices like Avast etc just in case. Rebooting/resetting your router would clear any issues anyway, so I would look into doing whats been suggested please. Also Just because the IP is showing Brazil does not mean it is, IP addreses are spoofed easily. If you are having remote logins and remote login is turned off? (Are you using the Netgear Nighthawk app app) then something else is going on. When you reboot your router are you getting a new IP address? (if you have dynamic IP it could be that a block of IP's are blacklisted) Or if you have a static IP address that could also be blocked. Try usiing your phone without wifi and access google. Search Comcast forums for 'Comcast blocking google' and you will see this has happened before. Also Try another browser as well. Start though with malware checks on your comoputer and your Android devices and any other computer on your network. I'm pretty sure two XR500's would not block Google unless there is Malware issue, a set up issue or a Comcast issue occuring. Please let us know what steps you have taken and how you get on. One final thing, turn off IPV6 on the XR500 if you have that set up reboot and try again.

It's usually to do with DNS, clone the MAC address of your previous router and input that into Internet Setup. Did comcast provide a modem or combo?

I was using the cm1000 but now have a comcast newest 3.1 which is in bridge mode.... unfortunately it's the same issue with both. I can get it to work a couple of minutes by rebooting the xr500 then nothing again.

Really oddly specific issue, like theres a setting you've customised in someway blocking it. Have you done a factory reset?

xr500 no google | NETGEAR Communities

24 Replies

Netduma-Fraser
NetDuma Partner
Jun 17, 2018
It's usually to do with DNS, clone the MAC address of your previous router and input that into Internet Setup. Did comcast provide a modem or combo?
- Billybudz420
  Apprentice
  Jun 17, 2018
  I was using the cm1000 but now have a comcast newest 3.1 which is in bridge mode.... unfortunately it's the same issue with both. I can get it to work a couple of minutes by rebooting the xr500 then nothing again.
  - Netduma-Fraser
    NetDuma Partner
    Jun 17, 2018
    Really oddly specific issue, like theres a setting you've customised in someway blocking it. Have you done a factory reset?
Unh0lyScribe
Aspirant
Jul 27, 2018
Holy s*** I'm having the same issue now in 2018
- Netduma-Fraser
  NetDuma Partner
  Jul 29, 2018
  Have you followed the advice above?
  - Unh0lyScribe
    Aspirant
    Jul 29, 2018
    You mean about the date and time it's all correct

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xr500 no google