Cannot connect to router

You gave us nothing to go off.

There's a support site with access to manuals, firmware, install guides, etc.
Go to https://www.netgear.com/support/
Type in your model number and from there it'll take you to the above.
Its a great resource to start with.

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Wifiext22 wrote:
I have rebooted my router twice but it will not show up on the netgear genie app

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And which genie app is that?

This could be one of several things, the browser interface, a Windows or Mac program for a PC, or a mobile Android/iThing app. Netgear labels them all as genies. Which are you using?

Does whatever it is support your unnamed router?

Which NETGEAR home router models can I manage using the NETGEAR genie app? | Answer | NETGEAR Suppor...

Which products support the NETGEAR Nighthawk app? | Answer | NETGEAR Support