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I have an HP Officejet 6700 connected with an ethernet cord to my network. Printing is fine from a desktop or laptop when using a wired connection to the router. When I use the laptop in "wireless" mode, I cannot see the printer. How do I let the wireless laptop print to the ethernet connected printer? Thanks!
> I don't know what "Did you use Address Reservation on the router to > ensure that that's always true?" means. [...]
If the IP address of the printer changes, then your computer might not be able to find it where it was expected to be.
Visit http://netgear.com/support , put in your model number, and look for Documentation. Get the User Manual. Read. Look for "Manage Reserved LAN IP Addresses". If you reserve an address for your printer, then it should always get the same address, which might help in a situation where it had been wandering. No guarantee, but it's an easy (and generally harmless) experiment to run.
> Model: R7000P|Nighthawk AC2300 Smart WiFi Dual Band Gigabit Router
Is that accurate? Firmware version? Connected to what?
> [...] When I use the laptop [...]
Not a very detailed description of that device. Windows? Other?
> [...] in "wireless" mode, I cannot see the printer. [...]
How, exactly, are you trying to "see the printer"? Unless you're using a "guest network" for your wireless connection, it should just work. If not, then bad firmware would be my first guess at a reason.
Does everyone appear in an Attached Devices report on the router?
What are the IP addresses of these devices?
Does "ping" work from "the laptop" to the router and to the printer?
Another diagnostic would be to use a web browser to try to talk to the printer's "embedded web server (EWS)" at "http://<printer's_LAN_IP_address>". "ping" uses an ICMP echo request, which is a low-level IP network thing. Access to the EWS might more closely resemble normal printer (TCP/UDP) traffic, making that a more realistic test.
Conceivably "ping" could work, but the firewall-like rules used for guest isolation, if misapplied (by lame firmware), might still block normal wired-wireless traffic.
> Firmware Version V1.3.1.64_10.1.36
That looks a little stale.
Visit http://netgear.com/support , put in your model number, and look for Downloads. (For older versions, under Firmware and Software Downloads, look for "View Previous Versions".) Find the kit(s). Download the kit(s) you want. Read the "Release Notes" file for instructions. (In the User Manual, look for "firmware", and, especially for a topic like "Manually Upload Firmware to the Router".)
Sorry it has taken so long to get back, particularly after you responded so quickly.
I think I am going to forget about printing wireless from a laptop after continued strangeness when printing when connected by ethernet. Here is an example:
Print from Excel. It thinks the printer is offline when in fact it is not. Wait a while and still no print. Go into "Printers & Scanners", select the printer and select Manage. Then run the troubleshooter. It runs, claims it does not find any issues, and then the printer starts running and I get what I sent.
This is consistent and repeatable. If I print again, I have to do the same steps. It appears that the output will not appear unless I run the troubleshooter. And the troubleshooter claims it can't find anything to fix.
> I don't know what "Did you use Address Reservation on the router to > ensure that that's always true?" means. [...]
If the IP address of the printer changes, then your computer might not be able to find it where it was expected to be.
Visit http://netgear.com/support , put in your model number, and look for Documentation. Get the User Manual. Read. Look for "Manage Reserved LAN IP Addresses". If you reserve an address for your printer, then it should always get the same address, which might help in a situation where it had been wandering. No guarantee, but it's an easy (and generally harmless) experiment to run.
