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Forum Discussion
Connection Dropping
Hi there,
I've been having a problem - and I think I've narrowed it down to my router.
Periodically, a bunch of my devices (two Google Home devides, Samsung Tablet, Google Chromecast) start having connection problems. If I reboot my router, they all work for a while, then decide to stop working at the same time - which suggests a common cause (ie.e the router).
These devices are all still showing as connected and the logs show them being assigned a few hours ago. Access Control is off, but for some reason, internet traffic seems to be blocked.
Other devices (mostly my Laptop and Phone plus all the wired connections) seem to be working OK; not sure if this is just luck.
Not sure if there's anything else I can do to diagnose/fix this.
Firmware is up to date - V1.0.10.90_10.2.90
Thanks,
Geoff.
9 Replies
your firmware isn't up to date.
The latest is 1.0.11.128
Nighthawk R7000 | AC1900 Smart WiFi Router | NETGEAR Support
Thanks - I had autoupdate on and had used the update in the admin panel; but they didn't pick up the new firmware. I've updated it; I'll see if that works (the connections could work for a few days - so I won't know right away!)
Geoff332 Not only did you not have the latest firmware on your router, the version the router has/had on it, appears to have been pulled by Netgear some time back because from what I can see, it doesn't even appear in their previousl downloads list. By my reckoning, your router was/is, at least six firmware updates behind the current version.
As has been told many times on this forum, the auto update feature is not to be trusted. I'd also be very wary of enabling the auto update feature anyway, even if it does work. I just leave mine disabled and I check the Netgear firmware page once a month.
There's a couple of threads on this forum relating to the firmware you state your router has/had on it:
Despite all of the doom and gloom you see pedalled on this forum about the R7000 AC1900, it's actually not a bad router at all, provided it's set up properly and in the right environmental conditions. People shove their routers up in their loft/attic, or in the basement, or the thing is trying to transmit WiFi through walls that are 3 feet thick (ok, that might be a slight exaggeration!), or folks are trying to operate 40 WiFi devices off it all at the same time. It seems also, quite country dependent on how well your router is performing. Personally, I don't have any issues with mine.
Unfortunately, updating the firmware hasn't fixed the problem. It works for a bit, then some devices get blocked from the internet. The problem seems to be on the 2.4k band - but not all devices on that band. If I reboot the rooter, it works for a while. If I turn off an disconnect an individual device in the Nighthawk app and turn it back on, it seems to start working again; but then gets blocked again.
After you upgraded the firmware did you do a factory reset and reinstall (not from a backup)?
