My router and internet has worked perfectly for 2 years.This morning I received an email from Netgear that you were doing maintenance in cloud services and I would not be able to access my devices between 11:28am to 12:28am GMT.It is now the end of the day and I am unable to access the internet at home.ISP says my modem is receiving the signal but my router is not putting out a signal.Please help. This started at the start of your maintenance today.

Still don't know what the issue is/was but after several hours of repeated reboots and repeated failed factory resets, both of which resulted in no internet connection, a final factory reset worked.Issue resolved somehow.Hopefully doesn't return.

Internet connection issues | NETGEAR Communities

4 Replies

xTEKNIKLx
Aspirant
Feb 20, 2018
My router also no longer appears on the Netgear Genie app since this morning's maintenance.
xTEKNIKLx
Aspirant
Feb 21, 2018
Still don't know what the issue is/was but after several hours of repeated reboots and repeated failed factory resets, both of which resulted in no internet connection, a final factory reset worked.

Issue resolved somehow.

Hopefully doesn't return.
michaelkenward
Guru - Experienced User
Feb 21, 2018
the TReadyShare

This morning I received an email from Netgear that you were doing maintenance in cloud services and I would not be able to access my devices between 11:28am to 12:28am GMT.

Netgear does not run any cloud services that can affect your Internet connection with an R8000.

Netgear's cloud does stuff like Arlo cameras and the ReadyShare cloud. Neither of which will get in the way of the internet.
- xTEKNIKLx
  Aspirant
  Feb 21, 2018
  All I know is the MOMENT maintenance started, my router no longer connected to the internet.
  
  It has readyshare built-in.
  
  But bottom line, maintenance started and internet stopped.
  
  Fixed by 30 reboots and 30 factory reset attempts. Last factory reset stuck.

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Internet connection issues