NETGEAR device is already registered to another account

Question

I am trying to set up remote access on my iPhone but am unable to because the app pops up saying "

Netgear device is already registered to another account. If I did register it, I don't remember what that info is.

How can I fix this problem?

FURRYe38 · Answer

What NG router are you referring too?&nbsp;
Please review this:
https://community.netgear.com/t5/Nighthawk-WiFi-Routers/Registration-and-Un-Registering-products-Help/td-p/1845791/jump-to/first-unread-message

Reggietaylor · Answer

I went through the page you linked to me and it says "No products registered under your profile."&nbsp;

Reggietaylor · Answer

Also, I didn't think about this until now but it might be registered to any email I don't have anymore. I used to have an earthlink email address. Then, Spectrum stopped carrying earthlink. Now, I have no access to that email anymore.&nbsp;

FURRYe38 · Answer

What NG router are you referring too?&nbsp;
&nbsp;
I recommend you contact NG support:
https://my.netgear.com/support/contact.aspx

Reggietaylor · Answer

Netgear AC1900 R6900v2

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NETGEAR device is already registered to another account

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