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Netflix Android app crashes through R7000 router, works fine on all other networks
Our Linksys router died recently. After not making it more than about 2 years on our last two Linksys routers, I decided to come back and give Netgear a try. I'd had good luck with them in the past. I purchased a Netgear Nighthawk R7000 Wireless Router. For the most part I am very pleased with our new router. Wired connections are fast and stable. Wi-Fi is fast and stable on either network with one exception. I cannot get Netflix to work consistently over Wi-Fi on our Samsung tablets. Every device that is wired works well and Netflix has no issues. If we use our Samsung Galaxy Tab S 10.5 tablets to connect, the app will start and, when switching to the library/selection screen, we get the little swirling busy icon for about ten seconds, then the app crashes back to the home screen. We have no issues whatsoever if we turn our phones into mobile hotspots and connect to them. We have no issues on any other Wi-Fi networks that we have attempted to use. The only time we have this problem is on our home Wi-Fi network administered by our R7000 router.
I called tech support a few weeks ago, and they walked me through performing a factory reset on our router, thinking maybe something didn't take quite right during our initial setup. They walked me through initial setup again. Once we were done, bam!, Netflix was back and was working well. However, within a couple of days, the same problem started. The Android Netflix app was crashing on our home network. Again, no problems over mobile data and no problems on any other Wi-Fi network we checked. The problem was only exhibited through our home network. If I reset the network and perform initial setup again, Netflix will work fine again, for a limited time; anywhere from a couple of hours to a few days. Since installing our new router, I have not been able to make it more than three or four days without this problem arising and requiring a factory reset to "fix" it.
Our router is currently at version V1.0.4.30_1.1.67 and update says No new firmware version available.
Has anyone else experienced issues like this or does anyone have any suggestions?
Thanks.
- Byron
I came across this about an hour ago too and am reading through it now. Thanks.
It definitely looks like it is a Linksys issue. The funny thing is, until my Linksys router died, we had no issues whatsoever. Everything worked fine with the range extender on our network. It took that router dying and setting up our new Netgear for the issue to manifest. Now though, our issues sound exactly like everyone on that thread.
I'm going to mark this issue as solved. Technically it isn't really solved, but it's not a Netgear issue, so, as far as Netgear is concerned, it is.
I've requested access to a beta version of a firmware update for my range extender that supposedly fixes the issue.
Thanks for your help.
12 Replies
Thanks for the suggestion but, no, we have Time Warner Cable and there is no login required.
Also, were this the issue, I would think that it would have always been a problem. This is a problem that has only arisen since the installation of our Netgear R7000 router.
On the off-chance that this could help with my issue, I looked at the link you provided and followed the instructions there. I came up with with an optimum MTU of 1500. When I check my router settings, MTU Size is already set at 1500.
Ok, it was a stab in the dark. I can't think of any reason why the R7000 could cause your Netflix app to crash. The only thing it does to the traffic is NAT. Most of the time that should be transparent to applications.
