Netgear Ac1900 Router No Internet

[Ooitsaly]

I recently moved, left my old Comcast modem behind, and am hooking up to a new one. I have factory reset the router, power cycled the modem and router multiple times, but I am not getting any Internet. All the buttons are white, and the network shows up and you can log in, but there is no Internet connection. I don't know what to do anymore!

[JamesGL · Accepted solution]

Hi Ooitsaly,

If your answer to TheEther's question is yes, try to follow the KB article below.

https://kb.netgear.com/1086/No-Internet-with-new-router-MAC-spoofing

[TheEther]

Does the Internet connection work if you connect a computer directly to the modem?

[JamesGL · Accepted solution]

Hi Ooitsaly,

If your answer to TheEther's question is yes, try to follow the KB article below.

https://kb.netgear.com/1086/No-Internet-with-new-router-MAC-spoofing

[JamesGL]

Hi Ooitsaly,

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.