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Forum Discussion
Night Hawk R7000 firmware update issue
We are having the same issues as others. Router drops at least once per day at around the same time. The App states the firmware is up to date, but from doing searches I have found we are way behin...
> [...] How can you update the firmware on the App when the App thinks
> it is up to date?
The firmware is on the router, not "on the app". Don't use the app
to do that job? A computer with an Ethernet connection to the router
might be more reliable, in any case.
Did you consider trying this radical concept (which works for some
people):
https://en.wikipedia.org/wiki/RTFM
Visit http://netgear.com/support , put in your model number, and look
for Documentation. Get the User Manual (at least). Read. Look for
"firmware". Further reading might not hurt, either.
Or a Web/forum search?
thanks, I think... btw. I did read through those suggestions on using an ethernet cable... My issue is with the App and the constant suggestion from Netgear to 'go to the app'. My attempt in posting was obviously to get the assistance in case I was doing something wrong, and to hopefully get Netgear to figure out why their app does not do what they say it will. Again, thank you
> thanks, I think... [...]
You're probably welcome.
> My issue is with the App [...]
The app comes from the same organization which brings you buggy
router firmware.If your goal was to complain about the app, then you might want to
include such a complaint in your posting. A subject like "Re: Night
Hawk R7000 firmware update issue", which does not mention the app, might
be sub-ideal for that purpose.I believe we released a hotfix for the R7000 that will not show up on the auto update so you would need to manually install that firmware. You can find that firmware here
https://kb.netgear.com/000063684/R7000-Firmware-Version-1-0-11-123-Hot-Fix
DarrenM
> I believe we released a hotfix for the R7000 that will not show up on
> the auto update [...]A little time spent perusing these forums might find many users who
claim that anything after V1.0.9.88_10.2.88 "will not show up on the
auto update". A search for something like "1.0.9.88" might be a good
start. One (month-old) example (out of many instances):
