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Dferron's avatar
Dferron
Aspirant
May 23, 2021

Night hawk R700 keep disconnecting from the internet

My netgear R7000 started to disconnect randomly from the internet about 2-3 weeks ago. It is now hapening 2-3 times per week.

My router is connected to a Helix (videotron) modem in bridge mode. The setup has been the same for 5 months, but it started recently. I've activated Smart Connect option in Netgear app approximatly at the same time. I've turned it off last week, but still got the issue. 

 

Netgear Firmware version is V1.0.11.106 

When I restart my R7000, internet connection get back.

I've also tried a hard reset on the Helix 2 weeks ago. 

3 Replies

    • Dferron's avatar
      Dferron
      Aspirant
      Jul 11, 2021
      After updating to V1.0.11.123_10.2.100 it worked for a week and half but then the problem came back. I’ve noticed today that even if the router says it’s offline and devices cannot connect to the internet, it still ping, upload and download..

      I’m a bit tired of restarting the router every 2-3 days and thinking about changing the router.
  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    May 24, 2021

    You have posted your message in the section of this community given over to Mobile Routers, Hotspots & Modems. (This is easily done, given Netgear's complicated community structure.)

    Many questions apply to different types of device, so you might get responses here, but you might get more help, and find earlier questions and answers specific to your hardware, in the appropriate section for your device. That's probably here:

    Nighthawk WiFi Routers

    In the meantime you could visit the support pages:

    Support | NETGEAR

    Feed in your model number and check the documentation for your hardware.

    You may have done this already. I can't tell from your message.

    I mention it because Netgear gave up on supplying paper manuals years ago and people sometimes miss the downloads.