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Nighthawk AC1900 Model R7000 Won't connect to internet
Hi -
I just purchased a Nighthawk AC1900 Model R7000 and it won't connect to the internet. I have comcast Xfinity triple play, I have the Xfinity Modem/router combo. I have enabled bridge mode so it is no longer sending out a wifi signal. I have powered down the Xfinity Modem/router and reset it- when I connect to the modem via ethernet I am able to connect to the internet. I connected the Nighthawk to the Xfinity Modem/router and then powered it on. The power light, internet light, 2.4 ghz light, 5ghz, light all flash white. I can connect to the Nighthawks wifi signal, but it does not have internet connection. I tried connecting to the nighthawk via ethernet, and it does not have have an internet connection by ethernet either. I called comcast, they told me they couldn't help.
How do I get the nighthawk to connect to the internet? I am not tech savvy and I need help!! thank you.
Re: Nighthawk AC1900 Model R7000 Won't connect to internet
Try this. Power off both your modem and R7000. Wait about five to 10 minutes. Power on your modem first. Let the modem power up completely. Then power on the R7000.
Re: Nighthawk AC1900 Model R7000 Won't connect to internet
Not sure the right way to close this out - but i was able to get connected - had to go manually and put in the mac address - got help from netgear customer support.
Re: Nighthawk AC1900 Model R7000 Won't connect to internet
When I had xfinity/comcast, they authenticated via the WAN conneted device's MAC address so I had to clone it to the router whenever I changed the router.
